MMS suddenly stopped working

[Martin258369]

can anyone help with MMS not supported?

i have been sending MMS messages; sent and received photos earlier today. then suddenly they have stopped working; i cannot send or receive them. I am using a samsung s10 pay monthly.

i had this issue when first moving to o2 and had to input the APN settings. these are still there, but i have manually inputted them a few times today. turned the phone off/on a number of times. called o2 and couldnt help but they have logged the issue and someone should get back to me in 3-7 days.

can anyone help?

[madasaf1sh]

@Martin258369 

Do you have a spend cap at all on your account as MMS now cost 83p a Message!!

https://www.o2.co.uk/help/account/billing-and-usage/extra-charges-guide

Have you checked for any updates to Messages on Android as the phone?
Also check out this bit as well:

3. Message App Issues:

• Clear Data:

  In the Messages app's settings, you can clear the app's data. This can sometimes resolve temporary glitches. 
• Restart Phone:

  Restarting your phone can resolve many minor issues. 
• Update Messages App:

  Ensure your Messages app is up-to-date. Sometimes, an outdated app can cause problems. 
• Uninstall Updates:

  If the issue persists after updating, consider uninstalling app updates and then updating again, or uninstalling the app entirely. 

[jonsie]

@Martin258369 

I'm not sure if this still works...

Text "ACTIVE" to 2020 to receive your phone's MMS settings. 

This text is free to send. 

[MI5]

Use WhatsApp, it's free 😉

[pgn]

...free to others also using WhatsApp, btw. Very lonely otherwise.

[MI5]

Obviously......

[Martin258369]

Thank you,

I do have a spend cap, but i am nowhere near it.

I have installed updates, not in the last few days, but I will try uninstalling the app and reinstalling, happy to try anything just now.

Many Thanks

[Martin258369]

Thanks Jonsie,

unfortunately that does not seem to work anymore, tried "ACTIVE" and "MMS" to 2020 but it says that 'this service is not live at this current time'

[Martin258369]

thanks MI5, i do use that as well; but trying to get the parents to use it is more of a challenge!

[MI5]

Might need a call to O2 if all else fails @Martin258369 

Or pop in store, with photo ID, to see if they can help.

Guide: How to find help & contact O2