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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! My old number

HiI ordered a sim only deal and it arrived 4 days ago. When I was setting up my contract it asked if I wanted to keep my number so I got the PAC code from Giffgaff and o2 said I’ll be given a temporary number. It’s just in any paperwork or any emails...

Resolved! No Signal

Why can't I or my wife get a phone signal indoors 

Ishaw by Level 1: Joiner
  • 2 replies
  • 0 kudos

5G stopped working

Hi I have recently had an issue with 5g and can’t seem to find an Answer so any help would be great. Last week I had 5g appear on my phone for the first time in my home and was using it with no issues. I then came to update my contract which is now u...

Jordan14 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! I have an active plan and my internet is gone

my chip is new i put 20£ of credit on 02/09 it ended up on the internet and the creditsI put 15£ yesterday and activated a new plan and I have no internet on my phoneI would like to know what's going on

Angel3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Galaxy S10 sometimes can't accept calls or text

I just bought an S10 and very rarely, when it's in standby, people will get in touch saying they've been calling and texting but can't get through. The phone shows no attempted calls or texts in its history. As soon as I attempt an outgoing call or t...

Resolved! No signal

Hi I have just received my new upgrade and got a new 5g SIM card I am still using the same number and that but there is no signal on my phone

Need help with locked Sim network with PUK code

Hello, got locked out of the phone. While trying to switch network SIM cards message asking for PIN was read incorrectly and the wrong code has been put in causing to lock SIM network PIN and phone requesting network PUK. As thinking this issue could...

Resolved! using a galaxy watch on google pixel 6

i am thinking of upgrading from a samsung s20 to a google pixel 6 . will the galaxy watch including health apps still work , i have read reports that samsung health dosent work on a non samsung phone

mickd1 by Level 1: Joiner
  • 2 replies
  • 0 kudos