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Calls keep breaking up

1. Calls keep breaking up irrespective of whether I make a call or others call me.2. When others call me they often get the message 'It has not been possible to connect your call.3. A visitor recently complained about how bad the o2 connection was wh...

Resolved! Post code not recognised

I am trying to switch to o2 - through an offer from a third party - once in the o2 website something weird happens if I put my post code the website find the building address but if I try to add the flat number then the website says “cannot find the ...

Resolved! O2 SA - compatible device but SIM too old?

I'm writing this here because I honestly can't find a way to get in touch with O2 that doesn't involve calling or an AI bot. How do I get a new SIM sent out so I can try O2 SA? The SIM is currently in a Samsung A15 5G but there's no option to enable ...

Sim set up by accident

Hi gavin mcmillan set up sim card by accident . as I am getting virgin media installed i thought it was part of its set up . don't need sim card

New sim

I’m trying to find my phone number from my sim number, I’ve tried topping up my credit on a new sim but have failed, the my02 app hasn’t been activated after approx 24 hours and I can’t add my number via the online portal as I don’t know the number

Virgin media account with o2

I have a virgin media account. Part of my bill is paid to o2 for a sim card. I have now been given a different contract but o2 still wNt to charge me for my old number

Port error

HiI can’t send or receive sms messages or send and receive I messages or use face time. My number was ported from EE on Tuesday this week.My phone on the message app says it verifying my number. It’s been like that for 48 hours.I’ve been into an o2 s...

Data roaming USA

I've bought a data roaming for USa but I'm not getting any 4g network and phone shows emergency calls only. I've turned phone on and off. Turned airplane moved on and off. Folled the advice but nothing is irking I need 4g to use my phone as a sat nav...

PUK Problem

Problem with website when trying to get my PUK code

Can't ring out

Unable to ring out received bill yesterday giving me 7 days to pay Or service would be reduced By the end of the same day service was reduced Bill as been paid still can't ring out

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