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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! o2 volt

Any one activated the volt thing if you're a customer with both virgin and o2? Supposedly meant to be ''supercharged'' their words not mine...ever since activating it my phone is slower, its mainly on 3G (now can't seem to get 4G), my signal is bad, ...

SLS by Level 1: Joiner
  • 3 replies
  • 0 kudos

Inconsistent phone signal

Recently I have had issues with my phone signal, I have had a new sim to see if that was the issue but no matter what SIM card it’s still the same fault, when I have 4 bars, nothing will load.. then it will go to 2 bars and everything works super fas...

Resolved! Call Diverting

Hi i have tried lots of thing but can not get my android phone to send calls to my voicemail when i am busy on a call - my call forwarding just constantly says disabled and will not let me change it. Even 02 customer services could not help me. any i...

Shazza59 by Level 1: Joiner
  • 1 replies
  • 0 kudos

IPhone 12 Pro Max dropping connection

Recently upgraded to an IPhone 12 Pro Max. It’s constantly dropping phone and internet connection connection. Very annoying when on the phone. I’ve tried all the reset recommendations online. 02 have sent a new sim and still doing it. Is there an iss...

GarySwann by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! recently moved house no signal

hi I have re entry moved house and am receiving no mobile signal whilst at home, this is impossible to cope with as I have to be contactable. it has been suggested to try the 3g option, this did not work. I need a solution as I am tied into contract

nikkib007 by Level 1: Joiner
  • 2 replies
  • 0 kudos

SMS text to Premium short numbers not working

I used to be able to text premium numbers no problem but stopped working about a month ago. I have a spend cap but I have not spent any of that recently. I cannot send SMS to any short premium numbers even after contacting O2. I have rebooted my iPho...

TCRussell by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Inquiry

Good morningi made application for a Apple iPhone13 But haven’t got a reply on the status of my application. I have already been debited £30 upfront payment.

Resolved! Credit Check Fail.

Hi, I recently joined you O2.My intention was to bring two numbers to the same account on Sim Only.Less than an hour after passing a Credit Check for my first number I failed one for my next attempt on another numberI emailed the people at Credit Ref...

erewego by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! Outgoing calls

I keep getting transferred to payment line when I try to make an outgoing call. There are no barrs on my account. Ive phoned 02 numerous times. I’ve upgraded my phone and sim. This has been like this for over two weeks and it’s frustrating

MC53 by Level 1: Joiner
  • 1 replies
  • 0 kudos