Account problems

[Sarah71]

My phone number is associated with an account in my old email. When i try to log into the account it says that it’s sent a code to my old email, but the email has now been deleted so the code cannot be accessed. When i try to speak to someone over the chat line they say you can only speak to them on the my o2 app but i can’t log into the account. Any ideas?

[MI5]

@Sarah71 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)