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Forum Posts

Account locked

I am locked out of my account and need access immediately. 

TH4 by Level 1: Joiner
  • 178 Views
  • 1 replies
  • 0 kudos

Resolved! Network Provider Voicemail

Hello Yesterday I upgraded my voicemail and now I have noticed my voicemail says Network p a provider voicemail . How do I get this off ? thanks

Anonymous by Not applicable
  • 919 Views
  • 2 replies
  • 0 kudos

bad wifi

Hi when i am in Sainsburys BN14 9LA Worthing it is impossible to get wifi, so when i log into o2 wifi, they say when you receive the code, input the number, i never get that code in the store, only when i am back in the car in the carpark, then i can...

Graham16 by Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos

Was I misled? PAC / Porting my number to O2 from Three

I would like to get your opinions on an issue I have encountered during the recent transfer of my Three Mobile number (Monthly contract) to an O2 PAYG SIM on Tuesday, 5th March. Following the use of a PAC code through O2's transfer form on Tuesday 5t...

PaulRed by Level 1: Joiner
  • 9178 Views
  • 68 replies
  • 0 kudos

Roaming in France

Hi,I rang O2 on Tuesday 16th July to ask to turn the roaming on as I was travelling to France. My iPhone is set to receive roaming but I cannot dial out and cannot receive txts so I can’t sign into my mobile app as O2 wants to send me a txt to prove ...

Moving from Vodafone to O2

Hi,I purchased a Samsung contract phone from O2 in 2016. I gave it to my brother recently who has a Vodafone pay as you go sim. The sim is network rejected in the phone. I called CS and was told I would get a code in 7 days. It never arrived. I calle...

Memeh by Level 1: Joiner
  • 261 Views
  • 1 replies
  • 0 kudos

Switching SIM

Hello, My old physical SIM has been de-activated from my iPhone X and I don't have an activated e-SIM for my new iPhone 15. I've called several times before the old SIM was deactivated and promised unequivocally that I would receive an email with a l...

OCC by Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos

Resolved! esim

After having to restore my Samsung watch 5 I could not make phone calls when out of reach of my phone. I went to the O2 shop where a lovely lady spent time installing a new esim.When I went out for a walk I tried to phone my house but all I go was "y...

Phone number port over 2 weeks delayed

so first post was marked as spam for some reason for all sincerity this is genuine. im having issues with porting my number.i joined O2 on 26-06, and requested a port that same day, received mail saying the port would be completed 27-06 - great. 27-0...

Jon18 by Level 1: Joiner
  • 928 Views
  • 7 replies
  • 1 kudos