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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! No service since Friday

I have been unable to get online since Friday, apparently a phone mast is down and they have been trying to fix it.... how comes no one gets in touch to tell me this? Not even a text? Am I expected to pay for a service I am not getting?

4g not working

Heya my 4g has never worked I have done everything o2s site says to do and I’m not sure if I need a new sim card for it as my sim card is a old one

Resolved! iPad Pro 4 gen

My iPad screen has gone balck with white stripes horizontal from top to bottom like a bar code look.

No network aboard

Hi, last month I live in Belgium and didn’t have data connection last week. Can you tell me why I have unlimited data plan?? Thanks

Iliyana89 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Smartwatch 4G additional charges?

Hi, I'm interested in buying the Samsung Galaxy Watch 4 LTE edition from Amazon and I was wondering how I connect it to 4G once I've purchased it, is it a case of buying an additional Sim for the watch or can I hitch hike onto my current mobile devic...

daramcp12 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Hello

listen.. my ex has hacked my account and managed to turn my internet to safe search and it’s bugging me that I can’t find to turn it off when I pay the bills. Please help me.

Resolved! Signal

Hi there, I upgraded my sim yesterday and since around 4pm I’ve had no phone signal, I’ve tried switching the phone off and on and reset all the network settings and even selected my network manually, but still no luck- any help would be greatly appr...

Resolved! Sim network not working

Hi, my sim is not working, i'm outside the UK now. I was try everything to do for set on the sim, but nothing working.

Sagaidac by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hiive just upgraded to an IPhone 13 and transferred all my data, but I’m not receiving texts, WhatsApp messages or can’t pair my Apple Watch? Any ideas I’m not very technical

SV13 by Level 1: Joiner
  • 1 replies
  • 0 kudos