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Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Can't connect to work VPN when using Personal Hotspot on mobile.

When my home internet is not working I connect to my personal hotspot and connect to my work VPN. I have been able to do this when I was with Vodafone and Smarty, I recently moved to O2 and tested it yesterday and retested today but my 02 phone perso...

KHarri71 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Not connecting to the network

I recently bought a new phone with a new sim. Everything is setup correctly I believe however it wont connect to 02. Any ideas?

Tariff change

I’ve received an email saying my tariff has been changed - but I haven’t requested a tariff change…

Mango by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phantom voicemail

I have a Samsung A3 (2016) mobile. Every time I switch it on it says I have new Voicemail and should dial 901. When I do so I don't have any new voicemails. Anyone else seen this? It's not a major problem but I can't help feeling there is a simple so...

Loughlini by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Billing

I keep getting messages regarding billing I've paid

Nathan32 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Message bubble

I've had a 2 on my messages app since the account was taken over from virgin mobile. I thought it would be fixed once I got a new phone but it's still there so I presume it's a SIM/account issue?Any help appreciated

Jcl by Level 1: Joiner
  • 4 replies
  • 0 kudos

stolen phone and can't remember security question

I was mugged on the weekend and my phone got stolen. I filed a police report that day. I went to the o2 store but as I can't remember the security question (i know my billing details etc and I can log into my o2 account) they made me call customer su...

Resolved! Unknown caller ID

All incoming calls are showing as unknown despite being in my contacts. How can I fix this?

MFB1 by Level 1: Joiner
  • 1 replies
  • 0 kudos