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Forum Posts

Resolved! Account login

I need to change my email address as my existing email is now inactive 

Resolved! Calls to Italy

Good morning, I can't call from Italy to UK, can you check if my subscription has included this service?

Danbor78 by Level 1: Joiner
  • 169 Views
  • 1 replies
  • 0 kudos

Resolved! Download eSIM

Hi I cannot download eSIM to my new phone

Psteele by Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos

Resolved! Lost sim

Hi I lost my SIM card in abroad how I order the new one 

Aneela by Level 1: Joiner
  • 153 Views
  • 1 replies
  • 0 kudos

Email addresses for *********** & ************

I am leaving my job on 29th June and wish to stop emails going to my work address. How do I organise that please. I want to get all future emails that relate to both my accounts sent to a different email address. Thank you. [Mod edit: Please do not s...

Grahamnet by Level 1: Joiner
  • 180 Views
  • 1 replies
  • 0 kudos

Phone not working properly

Hi my husband has a flip phone and his taiff is with you. Very very poor reception, cannot receive calls, he gets text 4 hours after he has missed a call. His phone number is ************. Please can you help as the phone is useless at the moment . k...

Paula18 by Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

No network

I have had no network coverage for 48hrs 

Ncurtis by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code

I need a pac code from my old number but I don’t have access to the sim 

roy1979 by Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos

Rural coverage getting worse

Hi - we live remotely surrounded by hills, used to get a signal in a tiny portion of our house, now that has even stopped. Several questions: How can we actively improve the signal in our area? and what changed to reduce signal? Can you place equipme...