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Calls keep dropping

Good afternoon. I have 2 o2 lines. 1 works fine but the other suffers from terrible reception and calls keep dropping. I have had the phone checked out and there are no issues with the phone. If I call the other line when I am out, the line is firstl...

Resolved! No signal or data

Hi there, I’m struggling with my son’s iPhone 11 at the moment. It doesn’t seem to be able to use data or pick up signal when we are away from home. Our whole household in on O2 so I don’t think it’s a network issue? I’m unable to track him on Find m...

No service

I added a third handset to my account for my daughter to use. She wanted to keep her previous number so that was all arranged. Was due to change today but it hasn't. The old number has moved to the handset as when I call it goes straight to o2 voicem...

Resolved! CREDIT FILE REFERRAL TEAM - NO RESPONSE

I had 2 missed payments on a contract that I believed had ended alongside the Virgin Media contract that it was tied to (a miscommunication/misunderstanding from my end, granted - but we move!). This was sent to a credit recovery third party company ...

GPRS DATA CHARGES

I have a business account. 4 handsets all with unlimited tariffs, yet recently being charged over £1500 for GPRS calls....this was streaming, not 'calls'. WHY???? I am at the stage where I wish I'd stayed with Three, we had unlimited data, calls and ...

Travel bolt on not showing

Hi I've added a bolt on and it's not working

Resolved! I have switched provider and can't access the bill I am being asked to pay

I recently switched phone provider, O2 are sending me text messages regarding an outstanding bill, because I moved my telephone number when I switched I can not access my O2 to see what the bill is for.Please advise me how to see this bill or request...

Resolved! Another Republic of Ireland Roaming issue

I was moved over from Virgin Mobile. I have 5 devices now on O2, 4 iPhones (all iPhone 12) and one iPad.When I travel to the Republic of Ireland, 4 of them roam quite happily and connect in a minute or two and work perfectly.One phone stubbornly refu...

Why are you sending me an invoice for a phone I don't have?

Why are you sending me an invoice for a phone I don't have? I didn't want a new number and returned the phone.

Not receiving verification codes

Since getting a new phone 2 weeks ago with an esim I've never been able to sign back in to my whatsapp or instagram accounts. Both will ask for my number and give the option to sms or call but I never get any sms or call. Of course whatsapp say it's ...

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