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Fraud

Our identities have been used by fraudsters to obtain handsets and calls packages with O2 - at least 6 separate accounts. We have been bombarded with mail from O2 with default notices, arrears demands and Enforcement Notices. We do not have and have ...

Resolved! World travel

Hi Gurus, I have O2 travel inclusive and O2 travel. We are heading to Costa Rica in 2 weeks, this is listed as inclusive, does my handset automatically choose the relevant network, or do I have to select one, if so how do I know which one please? We'...

Resolved! i need help setting up a Nokia 3310 3G on O2

I have an o2 pay and go SIM and I have bought a Nokia 3310. It has recognised the O2 SIM immediately no problem. I can make and receive calls and I can send messages. But there are some problems that I need help with:Problem One, text messages - SMS ...

Resolved! No signal or data

Paid phone bill late, have no data or signal for 2, nearly 3 days. Would like it switched back on

Resolved! Debt collection agency

I’ve received a letter saying 02 have been forced to forward your case onto a debt collection agency, who is this agency? I’m hoping to find out on her as I have anxiety and struggle speaking on the phone

Resolved! Security

Hi I would like to add a pin to my account or a two factor authentication for security for my o2 account please

Resolved! Late payments

I have a recurring problem in which my money is gone by the time my o2 bill try’s to come out and I was wondering if I could have the day changed it is due to come out to assist in prompt payments as I now cannot pay my bill until Thursday and if my ...

Resolved! SMS won't send from Alcatel 1X

I have been unable to send SMS from my Alcatel 1X since switching it off, and then on again. I am able to receive texts.Within the Messaging app, I select Settings, then Advanced. At the bottom of the screen it says Phone number 07802-092035. This is...

Resolved! Poor quality phone calls

Every time I receive a phone call the caller has difficulty hearing me - I can hear them clearly enough any suggestions on what’s wrong?

Five Digit Numbers

Hi, apologies if this is a duplicate post, not sure where my last post went. I am really regretting renewing last month, my upgrade feels like a downgrade, I lost travel (sorted) the phone is really inferior (glad short term selected - had no choice ...

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