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Resolved! Number transfer issues

I have recently changed contracts from EE to 02 and requested transfer of my phone number. This seems to have been done but when I send a message to some people the 02 number is shown as the sender. When they reply it comes to my phone even though it...

SIM swap not working in old phone, what can I do?

I had an LG G7 with an O2 contract for a number of years and then got a new phone from O2 very recently that I moved to. Now I'd like my wife to use my old phone. She's not on O2 and when I moved her SIM to my old phone there is apparently no network...

Resolved! Samsung galaxy Z flip / permanent line across fold

Hi, Recently we have noticed a thick line across the fold line of the screen, I have searched and realised that it’s a common fault with these devices.. I was wondering if your able to help as it’s under contract! I have not taken insurance out but w...

Resolved! Call forwarding

Can't set up call forwarding. Keep getting "unusual network response"Has worked perfectly for last 18 months

Resolved! Upgrade awaiting stock

I have just upgraded to an iPhone 13 yesterday and it said in stock at the time, I paid extra for delivery today but it is now still being processed and saying that it is awaiting stock? Not sure why it has changed instantly once I ordered it but why...

help please

Hi, Im really shock I did order a phone and didnt be accepted in the checkI had explain I was not accepted before to the lady who called meshe abused meshe lied to me saying I was able to recived at home today a new phone she lie me cos my English ba...

Resolved! Warranty

When taking out a new contract does the handset come with a standard warranty? Or do you need to take one out

Resolved! Number port while abroad

Hi all, I have just started a new contract with O2 from Three. I tried submitting my PAC code online on a Thursday but this failed and then gave it over the phone Friday. I have read online that ports don't go through on the weekends, but when I spok...

Resolved! New sim/transfer of number

Hello, my mum has a new phone which her old sim won’t fit into. So she has got a new sim but wants to keep her old number. Do I just put it in the new phone?How do I start the transfer of the number from the old sim to the new one? ive forgotten how ...

Resolved! Number swap nightmare

Can someone help please? On Tuesday, I called O2 customer care to migrate me fro pay monthly to pay as you go. I provided my new pay as you go sim number but told them to keep my old number. Instead, the new number was swapped for the old one and the...

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