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Resolved! Porting number from Vodafone to O2

I've recently joined o2 from Vodafone and have a PAC code from them so I can port my old number.I tried calling customer support on 202 but after going through the IVR options I assume because lines are busy, it wont connect.I don't want to have to g...

Resolved! I'm trying to call a number in Ireland

I've been trying to call a number in Ireland, but nothing happens. It's as though my phone is blocked from calling international numbers, but I've no idea why that would be.Any ideas?

Resolved! Cancelled my direct debit

Hi. I cancelled by mistake my direct debit and I can’t pay my bill now.

Resolved! My new iPhone 13

I have upgraded my iPhone but it won’t connect to 02 and when I put my old one on it’s still on 02.

Resolved! Wifi Texting

Ho do you enable wifi texting, I live in an area with no signal deep in the countryside! I have wifi calling activated but how do I enable WIFI texting. I need to get my auth codes to be able to use apps! And before you say Whatsapp. That is great! B...

Resolved! Money taken by Telefonica

I saw a Black Friday offer (£20 fee and then £30 a month for 20GB) seemed very good, £20 was taken from my PayPal account instantly, then I had to sign a direct debit mandate where the amount was suddenly £47 a month but said with discount would go d...

Resolved! Placing order

Hi, I ordered a new phone on Sunday, well I thought I did, turns out the order didn't go through, I tried again several times today, but I keep getting the message "something went wrong, call 202" I called the number but won't connect. I don't know w...

Resolved! DPD have my phone?

Hi,My new phone was supposed to be delivered around two weeks ago but it has not been. The tracking system on DPD said it was "on its way back to O2", however on my app it now says that the order is complete. I do not know who to contact about this a...

Resolved! Won't let me add extra charges to my phone bill like usual even though I have not reached my cap

I want to add extra charges but it won't let me

Resolved! My payment is stuck in process but I am being threatened with late fees

I received a message on Sunday the 28th November reminding me to pay my bill within the next four days or face late charges. I have made several attempts to pay the bill online but have been told that 02 are experiencing problems and to try again lat...

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