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No 5G after contract upgrade.

Wondering if anyone has come across this issue and managed to get it resolved. I upgraded my O2 contract from a pay monthly to a 24 month contract yesterday and for some obscure reason I can no longer get 5G signal on my device. I am only allowed to ...

M1cky_M by • Level 1: Joiner
  • 653 Views
  • 2 replies
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Resolved! Ending contract early

Hello, I am looking for some help/advice. I am living in another country until July/August time and I am half way through a contract with O2. Now as you may understand I do not want to be paying for an airtime bill that I am not using so I wanted to ...

nicyh by • Level 1: Joiner
  • 540 Views
  • 2 replies
  • 0 kudos

Resolved! Unblock my sim

Hi my phone was recently stolen but I got it back, how do I get it working

Samsung s21 5g overheating

Hi I hope this is the correct place for this? My phone has been overheating whilst not in use and I have started experiencing problems with the phone.I've closed all apps and done the device care and all is good. Ran a virus scan and that's clean too...

Renegade by • Level 1: Joiner
  • 1510 Views
  • 6 replies
  • 0 kudos

Resolved! Roming

I can’t make roming call from Thailand to uk

Inna2 by • Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

Contacting o2 customer support

Tried to call o2 customer service number and i'm keep getting info that they are closed today.... despite that the posts are saying they are open from 09:00. I'm abroad and can't use my phone - been trying to resolve this since 20/12/2021 !!!!!!! o2 ...

Sajmon339 by • Level 1: Joiner
  • 1514 Views
  • 8 replies
  • 0 kudos

Resolved! 5g Sim Card

Why can't I get a 5G sim card for my s21 ultra? Been into shop who told me to go online and then called abs awoke to someone who says "they can't give out 5g sim cards unless you are buying a phone or on a sim only payment".... I am happy with my PAY...

TraBee by • Level 1: Joiner
  • 411 Views
  • 1 replies
  • 0 kudos

Resolved! New phone can’t change to old number

I have new phone - all transferred - closed old phone. Kept old number 02 bil shows old no. The new phone won’t display my old number - I’ve tried changing this on settings but it won’t save it.

N00la by • Level 1: Joiner
  • 538 Views
  • 2 replies
  • 0 kudos

Resolved! proof of usage of my font and proof of barring

hi I need urgently the proof pf usage of my phone Xmas and the proof of baring. I have been in touch since the 26 of December and I have not received anything. the Insurance is requiring that to proceed my claim.

Resolved! Iwatch conection

Can anyone explain how I get my Iwatch 7 data connection back so I don’t have to carry my phone around . I pay for the data plan and it says it is connected yet the iPhone 12 I have won’t connect

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