Get tech support for your O2 issues

Resolved! Texts being sent from my new O2 number not my old number I want to keep

It's been 4 days now since I swapped my sim where I asked to keep my old number. When I make a call it's fine as these come from my old number but any text messages I send are still coming from my new O2 number - can anyone advise please?

Resolved! Nhs discount

If I was to upgrade my phone how do I carry over my nhs discount? Thank you

Resolved! Add another number

I’ve got a pac code to join 02 with another number to my account

Resolved! Extend my bill payment date please

Evening can anyone tell me how to extend my bill payment date out of hours as I can’t get hold of anybody on the phone as all calls are barred thanks

Resolved! keep old number

I've upgraded from pay as you go to sim only monthly contract and want to keep my original number . I went to the local shop yesterday to have this done and was assured that this was possible and had been arranged. I notice that I have been transferr...

Resolved! No internet for 3 days and no help available!

Since Wednesday evening my phone internet doesn’t work. it shows that I have 3/4G but unless I am connected to wifi I cannot use the internet at all. Please can you advise as to why this is happening and when it will be resolved. it’s rather frustrat...

Resolved! Advice please, I bought wrong 02 sim

I bought a Doro 1360 big button no internet mobile phone for my elderly brother who is in hospital. I bought an 02 Sim and put £20 on it just for calls. I set the phone up and it said balance £20, but after a short while and without using the phone, ...

Resolved! Mobile data on iPad

I’ve just upgraded my iPad mini to the cellular version, and bought a pre-loaded data sim for it. Sim in, mobile data on, but I can’t download from either Kindle or Guardian Editions - both the reasons I wanted mobile data. I can do both on my phone ...

Resolved! Swapping SIMs with O2

Yesterday I bought a SIM only deal from O2. They gave me a SIM with a number. However, yesterday I phoned customer services and asked for my old O2 number to be moved over to my new SIM card. So far nothing has happened !! Is this normal and am I bei...

Resolved! Loyalty Discount

Me, my husband and son have have all just taken out new refresh accounts. I want to sign us up to the loyalty discount, but for us all to keep our own log in details? Is this possible? All 3 accounts are paid for from the same bank account.An o2 staf...

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