Get tech support for your O2 issues

Resolved! Setting up my phone

Hi I have just received my new phone today which needs setting up the last time I set my last phone up was in store (Birkenhead) and I was hoping to do it that way again my question is can I just pop in store on the day for the staff to help me or do...

Fraud

Our identities have been used by fraudsters to obtain handsets and calls packages with O2 - at least 6 separate accounts. We have been bombarded with mail from O2 with default notices, arrears demands and Enforcement Notices. We do not have and have ...

Resolved! World travel

Hi Gurus, I have O2 travel inclusive and O2 travel. We are heading to Costa Rica in 2 weeks, this is listed as inclusive, does my handset automatically choose the relevant network, or do I have to select one, if so how do I know which one please? We'...

Resolved! i need help setting up a Nokia 3310 3G on O2

I have an o2 pay and go SIM and I have bought a Nokia 3310. It has recognised the O2 SIM immediately no problem. I can make and receive calls and I can send messages. But there are some problems that I need help with:Problem One, text messages - SMS ...

Resolved! No signal or data

Paid phone bill late, have no data or signal for 2, nearly 3 days. Would like it switched back on

Resolved! Debt collection agency

I’ve received a letter saying 02 have been forced to forward your case onto a debt collection agency, who is this agency? I’m hoping to find out on her as I have anxiety and struggle speaking on the phone

Resolved! Security

Hi I would like to add a pin to my account or a two factor authentication for security for my o2 account please

Resolved! Late payments

I have a recurring problem in which my money is gone by the time my o2 bill try’s to come out and I was wondering if I could have the day changed it is due to come out to assist in prompt payments as I now cannot pay my bill until Thursday and if my ...

Resolved! SMS won't send from Alcatel 1X

I have been unable to send SMS from my Alcatel 1X since switching it off, and then on again. I am able to receive texts.Within the Messaging app, I select Settings, then Advanced. At the bottom of the screen it says Phone number 07802-092035. This is...

Resolved! Poor quality phone calls

Every time I receive a phone call the caller has difficulty hearing me - I can hear them clearly enough any suggestions on what’s wrong?

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