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Resolved! Moving Abroad-changing SIM from Monthly to PAYG

I've recently moved abroad and have a new phone and contract here- I'll be travelling back to the UK frequently so would like to keep my UK number but don't want to be charged a monthly fee, so I'd like to move to PAYG. Is there a way to do this when...

Cayte by • Level 1: Joiner
  • 607 Views
  • 2 replies
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Resolved! Keeping voicemail

Hi there,Sorry, I wasn't sure which board to post in. I'm looking to switch over from appleto the new Samsung when it comes out and I was wondering if there is a way to keep my voicemails? Sadly my dad passed away and not the only way I can hear his ...

iFairyx by • Level 1: Joiner
  • 1229 Views
  • 2 replies
  • 1 kudos

Resolved! New contract still no signal kept phone number

Hello I got a new phone contract in store and chose to keep my pay as you go phone number from giff gaff all went through with pat code. However I haven’t had any cell signal or internet since 9am this morning with my new SIM card. and the old one ha...

Resolved! Forgotten password phone is locked

I recently purchased a z flip3 (today actually) I need to do a factory reset but it asks for my password (which I forgot almost immediately). Every time I try it just asks for my password and a highlighted message saying pdp backup setup-wizard fail....

Suz_f by • Level 1: Joiner
  • 530 Views
  • 1 replies
  • 0 kudos

Resolved! Facebook verification

Facebook have just decided to lock my account due to suspicious activity. Only problem is, it wants to send a verification code to my old number. I'm sure i updated my number as i use my current number in order to sign in but it is not giving me any ...

Resolved! I cannot ring out

i cannot ring out on my phone. My number is and my name is Christopher. [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! Using an O2 dongle in a Roku Smart TV

Hello - I've recently bought an o2 dongle with the intention of using it for my Roku smart tv. I've plugged it into the usb port but what do I do next? And will it even work in the tv?? Thanks!

Ludders8 by • Level 1: Joiner
  • 884 Views
  • 4 replies
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Resolved! What is 9011?

I have noticed multiple items on the detailed invoice listed as 9011 what are these…they are free but I’m curious as I don’t recall doing anything else other than using it for calls and texts. Thanks

Flosspot by • Level 1: Joiner
  • 3848 Views
  • 3 replies
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Resolved! Audible Activation link no longer valid

Hi, I've been an o2 customer for several years, and just upgraded with a new contract. I chose to have the 3 months of Audible subscription as my free 'extra', but when I click on the activation link, I get the error message 'It looks like your activ...

Hannahlpk by • Level 1: Joiner
  • 1014 Views
  • 2 replies
  • 0 kudos

Resolved! Setting up my phone

Hi I have just received my new phone today which needs setting up the last time I set my last phone up was in store (Birkenhead) and I was hoping to do it that way again my question is can I just pop in store on the day for the staff to help me or do...

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