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Resolved! Quality of calls

When I’m on calls it starts to make me sound like I’m underwater or like a robot or squawks in the listeners ear!!! Its random and to various different callers. It’s doesn’t always with the same person every time. Only randomly! Some days it happens ...

Resolved! My spend cap isn’t working?

please help

Resolved! O2 refresh unlimited 10GB

Why was my account upgraded to O2 refresh unlimited 10gb when I never requested it ? Is this an automatic service upgrade?

Where in my02 do I find which bank account pays my PAYG auto top up?

I have an old O2 PAYG for £5 a month unlimited texts and minutes that has an auto top up set up that tops it up by £5 when balance drops below £5.I want to see which bank account pays this top up and change it to a different one.However, I cannot see...

Myo2 app is this spyware?

I have been a customer of o2 for 2 months not been great for a few reasons, but that’s by the by. I had an alert that the most active app on my phone is ‘my o2’ some crappy app for me to check my bills on… I have never seen anything like this in my l...

Resolved! Keeping Previous Phone Number

Good Afternoon.Today I received Apple iPhone purchased on-line from O2. Unfortunately I’m not to great sometimes with techy things! I was with GiffGaff prior to this & they have provided a PAC number. O2 provided me with the temp no & new Sim which I...

Resolved! Transferring mobile contract from Virgin to O2 - how much data?

I have just been on the blower with Virgin Media negotiating the renwwal of my BB and TV package. Part of the new deal was the transfer of my mobile phone contract which is currently with Virgin Mobile to O2. The rate agreed was £10/month for 10GB da...

Resolved! No Signal indoors

My mobile is with Virgin and since they tied up with O2 all I get when I'm indoors is "emergency calls only" if I go outside and wait a while I get 1 bar signal. The annoying thing with this is that I live in a coastal area and during the summer seas...

Resolved! Poor signal

The signal in my house, and outside the house registers as 1 bar and whenever I made or receive a phone call the recipient cannot hear me, but I can hear them. Online it states the reception is good in my area with no issues, but this problem has bee...

Resolved! Number transfer issues

I have recently changed contracts from EE to 02 and requested transfer of my phone number. This seems to have been done but when I send a message to some people the 02 number is shown as the sender. When they reply it comes to my phone even though it...

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