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Correlation ID

My O2 account has been charged almost £600 with multiple Google Play charges. I do not have a Google Play account and have not made these payments. To try and get to the bottom of it I have to fill out a form and need a correlation ID from O2. On pho...

Resolved! lost phone

i lost my phone is there any way you would be able to track it so i can get it back

Poor Phone Call Quality - Burnley / Pendle

Hi, My wife and I have been O2 customers for many years, and my mother has joined recently. Over the past few weeks the quality of phone calls in the Burnley / Pendle area has decreased, with one bar of signal most of the time. I can't seem to find a...

Resolved! Screen repair cost

Hello, I have been quoted a cost for a screen repair, is there any option for this to be added to my device plan and i pay it off monthly??

Resolved! galaxy watch 4 lte with O2 for making calls without phone.

I have purchased a galaxy watch 4 LTE with the aim of using it without the need for my phone close by. The O2 store tells me I cannot use it for making calls on a cellular network but only using VOIP, i.e. by using data for media such as WhatsApp. Is...

Resolved! Sim swap with no network

How do I swap my sim when my network is not working to receive verication code

Resolved! Signal

I’m based in Hampshire at Gu341sq and despite the signal checker saying I should have a full signal I have absolutely nonetwork

Resolved! Safe search

How to remove safe search

Resolved! SMS over the internet- any news?

Hello Does anyone have any news re when/if O2 will be providing SMS via the internet? thanks

Ver poor O2 reception - still

I have been ‘complaining’ for well over 12 months now. Here at home in large town, indoors or out I rarely see more than 1 bar of 4G signal and often it drops to 2 bars of just 3G. Making calls is often not possible. I get full signal in other places...

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