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Forum Posts

Not able to make outgoing calls and all incoming call are coming in as unknown

I am currently unable to make outgoing phone call on my iPhone 13 pro max and any call I receive are coming up as unknown even though I have there saved onto my phone. It has been like this over the last couple of day. Could someone please help.

EianW by Level 1: Joiner
  • 13878 Views
  • 7 replies
  • 1 kudos

Resolved! SMS error 69 problem

I have been unable to send SMS msgs for a week now is there some problem with the network in the Sheffield area.

Jallan626 by Level 1: Joiner
  • 7844 Views
  • 1 replies
  • 0 kudos

Multiple problems with Iphone 13 pro max and o2

Is anyone else out there experiencing issues with O2 and the I phone 13 pro max. Ive had mine for 4 weeks now and it has never worked properly. Variety of issues. Spent hours in shop, on the phone and online and the tech guys have been looking at iss...

Zoot by Level 1: Joiner
  • 3961 Views
  • 6 replies
  • 0 kudos

Resolved! Transferring my number

Hi, I have just changed to O2 from EE. I put my new SIM card in today and am on a temporary number.I had a PAC number from EE which I gave to O2 and am wondering when my phone will work with my old number?

Thomas5 by Level 1: Joiner
  • 770 Views
  • 1 replies
  • 0 kudos

Resolved! Unknown number in my own profile which sent a text in my name but was NOT from me - unable to delete

Hi - recently noticed an unknown mobile number under my own profile which was selected as main number with mine shown as a default one. I tried to select my number as main one then delete the unknown one but it wouldn't let me. It had also sent a tex...

KB1959 by Level 1: Joiner
  • 1027 Views
  • 1 replies
  • 0 kudos

Slow Internet in the Bolton area

Hi O2, can you advise when the Internet issue will be fixed in the Bolton area.Website been saying the below since I join O2 in Nov 2021."Our Network can get busy in this area.This means your data could be slower than normal. We’re sorry about that. ...

02Bolton by Level 1: Joiner
  • 1320 Views
  • 1 replies
  • 0 kudos

Resolved! Strangers calling me saying they have a missed call from me when I haven’t called them

Hi I have twice recently had people who I don’t know call me and say they have missed a call from me. The first time, the outward cal that I didn’t make even appeared in my phones call history - it was sat on the coffee table so i know I didn’t dial ...

Han_R by Level 1: Joiner
  • 4808 Views
  • 1 replies
  • 0 kudos

One Time Payment texts not being received

Hi please could I have some help. I have ported into O2 from 3 and am not receiving one time payment texts. I am using an iPhone and checked the number in settings which is correct. I have also phoned customer services and they insisted there wasn’t ...

Rmc by Level 1: Joiner
  • 4347 Views
  • 16 replies
  • 0 kudos

Resolved! Roaming

I’ve just arrived in Italy and can’t seem to connect to mobile data. I have tried various providers and restarted phone with no success. I can’t call O2 as no signal any ideas?

Syme18 by Level 1: Joiner
  • 1158 Views
  • 2 replies
  • 0 kudos

Resolved! My phone is not picking up mobile network in usa

Hi. My Sony Xperia 1 II is not connecting to any cellular network in usa. I've tried switching it off/on multiple times, disabling/enabling fight mode, disabling auto network selection and forcing it to connect to a network. I've got roaming on, trav...

DS8642 by Level 1: Joiner
  • 6504 Views
  • 7 replies
  • 0 kudos