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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2204 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4764 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14891 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7606 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7036 Views
  • 6 replies
  • 0 kudos

MUK Code Help

I am going round in circles trying to get codes to unblock my old S6 - my wife wants to use it, and she in on Three. After much reading it appears I need a MUK code - can anyone provide me with assitance to get this please? Thanks

PB123 by Level 1: Joiner
  • 380 Views
  • 2 replies
  • 0 kudos

Poor 4G signal in AB30 1ES

I am midway between Fettercairn and Laurencekirk and recently have been getting very poor 4G data performance, typically between 1 and 2 MB/s. Anyone else in the same boat, and any ideas as to how we get this resolved.

CKF by Level 1: Joiner
  • 248 Views
  • 2 replies
  • 0 kudos

Resolved! Order/ contract

Hi I placed an order online for a contract iPhone.I received all the contract info and an email to say you are processing my order and give me an order number£30 was taken It's been over a week or so now I have heard nothing I have received no phone ...

Leon_05 by Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos

Resolved! Transferring data

Hi .. I upgraded my iPhone today and for the past 4 hours I have been trying to transfer my data from my old iPhone to my new one although it looks as if it has froze it has only moved up the line very slightly! Is this normal or has the phones froze...

Resolved! Voicemail greeting

Hi, Is there a way I can leave a customised voicemail greeting, but not allow them to leave a message? I.e "thank you for calling please hang up and redial this number", and that's it, no other options for the caller?Thank you!

jemjampot by Level 1: Joiner
  • 341 Views
  • 3 replies
  • 0 kudos

Resolved! Unable to make calls to specific number

Although I am able to make calls as normal I am unable to connect to a specific 0800 number that I frequently use. Others on o2 are able to call the number so I'm not sure why its just me who can't. Can you help?

Carol11 by Level 1: Joiner
  • 608 Views
  • 8 replies
  • 0 kudos

Resolved! Contract

Hello, I am an o2 customer that has just ordered the iPhone 13 for a direct debit. I am wondering how I go about making the payments on the 1st of every month.

Resolved! Make a claim abroad

i have lost my phone abroad . can I still make a claim with o2? 

medi by Level 1: Joiner
  • 170 Views
  • 1 replies
  • 0 kudos

Resolved! tarrif change

i changed my tarrif but it’s saying it wont change till my original billing date, is there any way i could change it to today?

callumg by Level 1: Joiner
  • 266 Views
  • 1 replies
  • 0 kudos