Get tech support for your O2 issues

Resolved! Increasing the ring tone length to 30 seconds

I was hoping someone can help me with an issue I have. I bought a Dora 8050 smartphone for my elderly mother. I’m the bill payer and account holder. This phone runs Android 9 (Pie). The issue I have is the ringtone length is set to 15 seconds (defaul...

Resolved! Disney free for 3 months ..anyone been able to activate this offer? As the link just says “oops”

Hi, received an offer for Disney plus free for 3 months just because it’s Christmas.. sent off the text and received email thanking me for taking up offer and advising it will be set up within 24 hrs .. and I will get text from them once done ..this ...

Resolved! Virgin Media Wifi

I can use the 02 wifi hotspots, and I have been able to use Virgin Media Wifi on the tube however i switched my phone on and off and now it doesn’t connect to VMW on the tube. How come ? I get the error message you have to be an 02 customer to use it...

My audio keeps breaking up for other people

Both me and my mum are with O2 and live in the same house. For months every call we make to someone else ends up having them ask "hello????" because we keep breaking up. Theres no known network issues and I can't seem to report the issue anywhere so ...

Resolved! Disney+

Im trying to claim my 6 months Disney+ but when I click to claim it, the O2 page it takes me to doesnt work, it says that the page is no longer there?

Resolved! Just left o2 and cancelled my direct debit however been told I may have more money to pay

I need a contact number to phone and sort this out thanks

Resolved! Disney

I have upgraded and supposed to have Disney plus added free for 6 months but it won’t add as an extra I have been on hold to customer service for 1 hour who then puts the phone down saying they don’t understand me !!

Resolved! Disney extra offer activation link not working

Hi, I took 02 up on the offer of 6 months free Disney extra plus but the link to activate it isn't working and tel number 202 is a complete joke tried for 2 days now can't get to speak to anyone, any ideas?

Resolved! 4g calls turned off

Have received a message on my device saying 4g calls have been turned off. Why? I’m a doctor and need to be able to receive and make calls anywhere

Resolved! Reconnect my phone

My phone was disconnected I’ve paid my bill and 13 hours later I’m still not connected! Why?

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