Get tech support for your O2 issues

Resolved! Need an address

I've upgraded my Android phone in which part of the deal is to return my old phone. However I didn't get an address where to send it. Please help. Also what info should I provide when I return it besides name, address and phone number? Many thanks

Resolved! Text replies appearing from a different number

Hi. I sent my daughter a text today to her usual number. She replied a few minutes later but the number was a completely different number! I called her on her usual number and she answered but when she sent me a text again it came from the different ...

Resolved! Number transfer from old network

Hi, I recently bought a new phone on O2 and I’m having some issues getting my old number transferred over. I’ve submitted the number transfer form 4/5 times now and I keep getting emails from Blueprism saying my request could not be completed because...

Resolved! Texts arriving late

My security code texts arrive late (unless they are from O2). Codes for NHS / Covid need to be put in within 5 minutes. These texts take 6 or more hours but O2s come within 30 seconds; how do I get these texts in time????

Resolved! New phone for my partner

Hi, i have just purchased a new phone to give to my partner as a christmas present. Obviously i had to do this in my name and the phone has been delivered to me today. BUT it seems the number for the phone has been added to my o2 account and is showi...

Resolved! Extend the ringtime on my Samsung A52S

How do I extend the length of my ringtone before it goes to voicemail. Thankyou

Resolved! Switching to Sim Only deal - keeping number

My sons phone is due for update but he just wants a sim only deal - Uswitch offer an O2 deal better than the one on My O2 - so if i order from Uswitch do i need to do the whole PAC thing or is there an easier way to do this?

Resolved! 5g not working on my iPhone 12

5g not working on my sim card only card

Resolved! Moving away from o2

I have recently switched my number over to a different provider, and I am just trying to confirm whether my o2 account needs anything doing to it? Will it have just closed off automatically? I can no longer log into the app! Just don’t want to be cha...

Resolved! Samsung S20 battery expanded

Hi, after 14 months of owning the Samsung s20 I have finally, don't ask, transfered on the data all over and started using this last Friday! So I have taken the case off and noticed the bottom left corner splitting and when I asked the phone shop, th...

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