Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Sim Swap - Failure

I swapped my sim yesterday, it is now more than 24 hours yet it is still not active

MST2 by Level 1: Joiner
  • 494 Views
  • 1 replies
  • 0 kudos

Resolved! Connection issues after transferring from Virgin

Last week, I moved from Virgin to O2, and my mobile number was ported. However, whilst some people can connect to my phone, some other's cannot. For example, my wife is on Virgin. I can call her. She can text me without any problem, but when she phon...

PeterB18 by Level 1: Joiner
  • 2627 Views
  • 2 replies
  • 0 kudos

Resolved! Live Chat

Hello, can someone please help and tell me where the live chat function is, thank you

Jules__ by Level 1: Joiner
  • 2162 Views
  • 3 replies
  • 0 kudos

Resolved! No network in the US

Hi! I just arrived in NYC and bought the bolt on but I cant get any network. It says "emergency calls only".I restarted my phone, it is a huawei p30 pro. Still not working. Could someone help?

Resolved! Upgraded tariff not requested

I have a Pay Upfront for Life contract but it appears that the tariff has been upgraded. I did not request an upgrade & it is proving impossible to find out what cost free items are still included

Stella1 by Level 1: Joiner
  • 1028 Views
  • 3 replies
  • 0 kudos

Chat features / RCS Issues

Hi Hope someone can help We have a family chat, using Google RCS chat features.On 3 occasions now, we have received messages which appear to be from a member of the chat, but have been sent by a third party. The messages in question seem to be genuin...

Rf87 by Level 1: Joiner
  • 1684 Views
  • 5 replies
  • 0 kudos

Resolved! E sim

I want to activate the esim

Wojtek76 by Level 1: Joiner
  • 822 Views
  • 2 replies
  • 0 kudos

Resolved! how to cancel Bolt on

Could not set the confirmation email when i picked a bolt on and did it twice (silly me) so now i have 2 GB Bolt on which are more expensive that 12GB bolt on. how can i change that ? tried to talk to staff via chat but usual reply (no one is availab...

minipost by Level 1: Joiner
  • 598 Views
  • 2 replies
  • 0 kudos