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Resolved! I am in Spain and cannot make calls. I get message, this option is not available. I can use data.

Hi I am in Spain and cannot make calls. I get message, this option is not available. I can use data and have data roaming switches on. Any advice/help. Thanks

Resolved! New phone won’t let me call out

Can anyone please help I have upgraded my iphone from a 7 to a 12. I have transferred all data accross however my new device won’t let me call out and keeps telling me call failed. I can however call out on my iPhone 7. I’m unsure what to do next. Do...

Resolved! no service

my phone says no service other household peoples phone on same network okSo I got a new Sim sent but as my phone has no service I cant log in ( security text) to swap sim any ideas to overcome this problem

Resolved! Signal worse after phone upgrade

I've recently upgraded my o2 supplied phone from a galaxy S11 to a S21 FE. With the S11 I had excellent 4g coverage throughout my daily business routines. However, changing phones and sim card for the upgrade has seen my signal deplete significantly ...

Resolved! Number Not ported

I have recently been transferred from Virgin and yesterday morning my Virgin went dead and I have been trying ever since to get a signal back. I have payments to make and cannot do it because I get sent a message with a code to allow payment to be ma...

Resolved! Sim not working

Hi im having a problem with my phone. Keeps telling me to insert a sim. I had the sim replaced but its still doing it. The sim works fine in another phone. Can anyone help. I am on chat with o2 but they are never answering

Sim and handset stopped getting cellular signal

Hi, Looking for some advice. Yesterday my phone lost all 4G and network coverage. I assumed it was a network issue but when I got home and checked my kids phones, theirs was fine. I have tried my sim in their phones, didn’t work but also tried their ...

Not getting some verification codes

Hi, since moving over to o2 from sky and bringing my number, I can’t get certain verification codes, some work, some don’t. The number is correct and nothing is blocked in settings. This is causing me major issues as I can’t pass 2FA without receivin...

Resolved! I’m in Poland. My roaming is on. My mobile data is on but my internet doesn’t work

I’m in Poland. My mobile data is on, my roaming is on but my internet doesn’t work. What should I do?

messages to premium numbers not allowed

I've recently upgraded my phone to the s22 ultra. Since doing this I cant send messages to premium numbers now and I kept the same sim. Does anyone know why this would be the case. I've no spend caps or blocks on phone.

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