Adding a device to MYO2 and enabling wifi calling

[DD__]

I have recently joined O2 on a sim only contract. I am using an unlocked iphone11 Pro that I have owned for some time. I am unable to enable wifi calling on my handset and unable to add my device to MYO2 to enable it there. I have spoken with CS and they also could not find a solution. Any suggestions welcome. Thanks

[Cleoriff]

@DD__ 

For wifi calling you first need a supported phone.

A list of those can be found here  https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Then O2 need to activate it on your account first, if not done so already.

Call them on any of these numbers Guide: Coronavirus Community Help and Support 

Once that's done, you need to enable it in your MyO2  http://www.o2.co.uk/myo2

And turn it on with the toggle on your device.

[DD__]

Thanks but already tried all that. CS were unable to resolve. 

[MI5]

@DD__ 

You also need the iData bolt on applying to your account.

I'll ask @O2Georgina to look into this for you in the morning.

[O2Georgina]

Thanks for the tag @MI5 

@DD__  I will private message you now

[DD__]

Thanks for putting me in touch with @O2Georgina  All resolved now 🤗

[MI5]

You're welcome @DD__