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Resolved! Unable to send media / pictures to a single contact

I can no longer send media or photos to my wife by text, but I'm able to with all other contacts.I've deleted the conversation with her and deleted her as a contact and it still won't work. I could send them up until about 2 weeks ago and now her med...

Resolved! Spend cap

hi, I recently took out a contract for my son and wants to set a spend cap (I failed to set it when I took the contract...). This to settings up online and on the App, but to ko avail. How can I get bit sorted please? I'd like to set a £0 cap please?...

Resolved! Best way to roam in Thailand Bali etc

Can anyone advise me on the best way to use roaming whilst travelling for 6 weeks from next week please? All I can see is the £6 a day option but am not sure if this is my only option which is expensive. TIA

Resolved! Wrong email address

my account is set up with the following [Personal information removed] and it needs to be .co.uk Hiw do I reset this as I can’t get into my account

Resolved! McAfee extra

My McAfee extra stopped working because of the new update on the app. Can't find the product code to add it again. Now don't have any security protection on my phone.

Resolved! No Service

We are new to O2, have two phones and have recently moved into a new house in a new location. The O2 cellular coverage in this area is apparently so exceedingly bad usually "No Service or half a bar at best. yet the coverage checker says "good indoor...

Resolved! No longer have general caller id

Hello. I’ve changed from an android phone to an iPhone. When I had the android it would always say who was calling, not just on my contacts list but companies or organisations etc. It didn’t even need to be one I’d had previous contact with. Now I ha...

Resolved! refund

Hello, i put £20 on my phone the other day to update my tariff but i had changed it just after updating it from the £10 one too £20 & it still took the £10 & ‘gave me my tariff’ been trying to use my data since yesterday to realise it’s took my money...

Resolved! Data allowance

Help!!! We’re in France and our Data allowance hasn’t changed since we left the UK over a week again. I know we can use the Telefonica masts over here but our data allowance isn’t being updated and we don’t want to come home to huge bills!!! We’ve tr...

Resolved! New sim not working

Bought new iPhone SE. Sim supplied didn't work so installed one from old iPhone 5s. This worked but no 5G.So asked O2 for new sim. They agreed to do this but then removed my signal.I have no idea when I will get the new sim so am at a bit of a loss a...

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