Get tech support for your O2 issues

Resolved! Costa Coffee O2 hotspot not working

Hi, Costa Coffee at 219 Edgware Rd, London NW9 6LP, used to have a O2 hotspot, but it's disappeared for a couple of weeks.I tried locating it with multiple devices and checked in the hotspot map, but it is not showing up anymore. The people in the st...

Resolved! Intermittent signal

Hello, for several years I've been using a Samsung Galaxy S9 with a O2 SIM card on contract.For a long time (possibly from the start) I've had an intermittent signal (both voice and data) at home (North Oxford).According to the O2 network coverage ch...

Resolved! Keeping my old number

Hi I have just put my new O2 sim in my phone, when I joined O2 i sent my pac code so will my old number be transferred automatically and how long does it take thanks

Resolved! Keep old phone number on new sim

I cancelled my old Virgin Media sim plan before joining O2 so I can't get the PAC from my old number because it has been cancelled and doesn't work anymore. I'm now stuck with the new number I got from my O2 sim.Is there any way I can get my old numb...

Making a top up, can't find the address

I am trying to top up my account and in step 2 "Enter card billing address" I type in the address I think I provided to O2 when I registered my account but apparently it is not the right address, so I get the message "We couldn't find your address. C...

Resolved! SMS Message Send Failure

Hi,I keep getting this message when attempt to send a text to certain people in my contacts. I have recently moved my number from Three to O2 and have just started a contract. Assume something needs amending in settings but can’t see what? Can anyone...

No Service

Hello My phone has no service at all. I have dual sim and I use O2 as the primary. Tried calling but the advisor told me to reset my network settings even though I told him it would end the call but insisted he would call me on my EE number but he di...

Resolved! Signal

We have 3 family members that use 02 nobody can hear us when they ring,our conversations break up all the time,the other person is with a different company and their not experiencing any issues

Resolved! Going to the USA

I am going to the USA in May. Will my phone automatically work when I land?

Resolved! Not ‘subscribed to a mobile data service’

I’m currently in Spain and got the text saying welcome to Spain. You can use your phone like normal at home and so on. But when ever I try to use my data or text I get a pop up saying that I am ‘not subscribed to a mobile data service’ therefore, I c...

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