Get tech support for your O2 issues

Resolved! Samsung J3 2017 storage

My Samsung Galaxy J3 (2017) has just 16GB storage. The phone reports it's full at 15.6BG. Storage analysis shows 4.6GB of Applications and about 5MB of other stuff (Documents, Images, Videos and Audio). That leaves more than 10GB of storage apparentl...

Resolved! AirPod Pro water damage

Hello, i have some AirPod pros that I pay for monthly, unfortunately like most products that encounter daily use, I was using them when cleaning and one fell in the bottom of the shower tray that had about an inch of water in.I panicked initially bec...

Google account password changed

Hi allCan a data transfer to a new phone done instore cause a google account password change?Just happened to me when buying a new phone for my wife. Her phone and mine are linked to the same google account. I cannot think of any reason other than sk...

Resolved! Sim swap / wifi calling not working

Hi - I requested a SIM swap last night and got the security text and next text setting things up but I'm still waiting for the swap to come through. In the meantime I've been trying to enable wifi calling but it says I need to visit the O2 website to...

Resolved! New to O2 - no service

Hi.How long does it take for a sim swap? I've just moved to O2, registered my existing number/PAC code in advance, received my new Sim card and started with the O2 temporary number. After 1 day it has stopped working and I expected the ported old num...

Resolved! Wifi Calling

Ive just moved to O2 and opened a monthly sim contract. My phone is a Samsung Galaxy S7 Edge and i cant fjnd any way of enabling wifi calling. It's not on the connections menu. Its vital I can get this enabled due to health reasons that mean i need t...

Resolved! Security concerns and hacking and now i have no services???

after countless efforts to prove to o2 that no matter what i do to change my apple id passwords etc i am still being hacked. ive just had 3 emails where it states ive applied for things when i havent. it will not let me ring these companies as my ser...

Resolved! emergency calls only

I'm getting a message across my phone that emergency calls only, my bill gets paid out of my account and it's up to date, is there a network problem or something else.

Resolved! virgin and o2

O2 are making gurus redundant I hear and this position is no longer around can I ask now where we will go for tech support I store

Problem with setting up mobile data on Apple watch

Hi, i'm a new customer to O2 on a sim only plan. I want to set up mobile data on my Apple watch (had my previous network set up on it and have deleted the old plan) but am coming across the problem of not being able to log into my O2 account when pro...

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