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Resolved! Mobile data on iPad

I’ve just upgraded my iPad mini to the cellular version, and bought a pre-loaded data sim for it. Sim in, mobile data on, but I can’t download from either Kindle or Guardian Editions - both the reasons I wanted mobile data. I can do both on my phone ...

Resolved! Swapping SIMs with O2

Yesterday I bought a SIM only deal from O2. They gave me a SIM with a number. However, yesterday I phoned customer services and asked for my old O2 number to be moved over to my new SIM card. So far nothing has happened !! Is this normal and am I bei...

Resolved! Loyalty Discount

Me, my husband and son have have all just taken out new refresh accounts. I want to sign us up to the loyalty discount, but for us all to keep our own log in details? Is this possible? All 3 accounts are paid for from the same bank account.An o2 staf...

How do you ask a question to o2

Hello! I know tier zero support wants you to find answers yourself, even the chat bot sends one back to a contact us page where there doesn't seem to be a way to send a message to o2.. is there a tier 1 message functionality so ask a question online ...

Resolved! Declined Order

Good morning, I tried to add an xbox to my account yesterday which required a £30 upfront payment. I provided my mum's bank details and the £30 was taken from her account by o2 and placed in her pending transactions. The issue I now have is the order...

Call forwarding "Failed to read data error"

Hello,I have a Samsung S10 (O2 pay monthly contract) and a Samsung software update automatically downloaded yesterday which has caused glitches I have never experienced before. My call forwarding is enabled and can no longer be disabled. The call for...

Resolved! Reference number for direct debit

Hi there, Im in the process of closing one bank account and switching over to another. They have transferred over direct debits but looks like 5 separate direct debits have come across to the new bank. They have asked for the reference number of the ...

Unable to make outgoing calls

since yesterday I hve not been able to make outgoing calls, is anyone else experiencing this problem. I have been to my local O2 store and they said they had had a number of customers with the same issue .............

Preferred SIM card not recognised for calls or messages

I am experiencing problems with my phone recognising my SIM card.Under settings>connections>SIM card manager, SIM 1 (i.e. the SIM card I use) is showing as 'unknown number' - I am not sure why, and under 'preferred SIM card', only 'Mobile Data' appea...

Resolved! Employee discount code

I'm quickly running out of time, to get the employee discount code for the Department of Work and Pensions. I've spoken to my HR department, and no joy. Does anybody know the code for DWP?

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