Get tech support for your O2 issues

Resolved! Relay UK app

Hi, I've just installed the Relay app but every time I try to make a call from my O2 number it gets disconnected straight away. If I use another network it is fine. Is there something that you need to specifically do on O2 to enable it to work?

Resolved! Network coverage problems

So I've been having issues with making calls and texts, I finally was able to get in contact with o2 yesterday and man said he would send me a new sim out, even tho I no it's not my sim, anyway after all that I now can't even use my phone as its now ...

Resolved! Samsung Galaxy Watch 4 Will not connect.

I have refreshed my Contract with a new Galaxy Watch 4, it will not connect or register, I am very disappointed and wish to return it at no cost to myself. I work in IT so I am not new to any technical issues, but the device that has been provided do...

Resolved! I’m unable to add an Apple Watch to my account

I have an Apple Watch (not via O2) I want to add a data plan but when I select Mobile Data through the Watch App it opens up the O2 login but when I add my password the sign in button is still greyed out. Any suggestions? I can’t get through to any s...

Resolved! SMS text messages

I am being sent a code via text message but not getting it. I have been told by the other party that there is no problem there side to check with my mobile phone provider. Can you help me please

Careers contact number? Interviewer stopped responding to emails and my vacancy was cancelled.

Heya, I passed my phone interview which was basically getting information, and I tried to arrange a face-to-face interview, as I tested positive for COVID. The person I was speaking to stopped replying to my emails, and the general enquiries email co...

Resolved! Delivery

I cannot find a single number to find out when my delivery will take place. The app does not provide any information for my item and no emails received today (agreed delivery date)

Resolved! SMS Messages not sending

I have recently moved to O2 and I retained my original number. All is fine with the calling and the data but I am not able to send SMS messages. I can receive them but when I respond I get a 'message failed to deliver' message. Any suggestions ?

Resolved! Mobile Router SIM

Hi, just bought a mobile Router for travelling in the EU. I just wondered if anyone on here has used one of these units with an O2 SIM and if they used a PAYG or monthly contract for it. How does it work with mobile numbers as I want to keep my curre...

Resolved! no network at moment - only emergency call new phone since tuesday afternoon

Hi Been a loyal customer for year and need some help new phone connection. Sorry how long does it take to get connection to the network, my sim has bene activated as far as i know, and i am not connected to the network? is it 48 hours? need phone for...

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