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Forum Posts

Resolved! My number hasn’t transferred

Joined 02 on Wednesday the 23rd Feb used the online form, gave my PAC number at time of joining but my old number still has not been transferred, it’s now Sunday 27th why hasn’t my number transferred?

Memi by Level 1: Joiner
  • 756 Views
  • 1 replies
  • 0 kudos

Resolved! Email incorrect

When I joined O2 my account was set up using an email address that wasn’t right. I’ve since been back to the store to give them my correct email address. The problem now is there are two email addresses in my name and the wrong one, which hasn’t been...

Tel1962 by Level 1: Joiner
  • 595 Views
  • 2 replies
  • 0 kudos

Resolved! Refresh and trade in

I have just upgraded to the Samsung S22 Ultra, and arranged a tariff reduction for my Samsung S20+ 5G, which I have 14 days to return. After ordering my new phone I was informed it was out of stock. What happens with my tariff reduction if my newphon...

Zimby by Level 1: Joiner
  • 482 Views
  • 1 replies
  • 0 kudos

Resolved! Air Pods not working

HiI've got a pair of Air Pods through O2 and they worked fine (had them since June) until today. Now, only the right pod works and the left is completely dead regardless of both pod and case charge status. How do I contact O2 to work out getting them...

cm1983 by Level 1: Joiner
  • 1020 Views
  • 1 replies
  • 0 kudos

Resolved! 4G

Why has my 4G been turned off? I can’t call anyone and no one can call me!!! I’ve turned my phone off and on and still not working. please put it back on

Tech by Level 1: Joiner
  • 403 Views
  • 1 replies
  • 0 kudos

Resolved! Swap my sim hasn't worked

Hiya,I've changed to a new tariff and a new sim was sent to me.I did 'swap my sim' online but i still don't have access to the network. This was around 2pm yesterday so well over 24 hours.Any ideas?

EmW by Level 1: Joiner
  • 1264 Views
  • 2 replies
  • 0 kudos

Resolved! Voice Calls Keep Dropping/ Poor Signal Strength

For a few months now my signal strength where I live has been very poor generally around 1 maybe 2 bars. It often drops repeatedly off completley in the middle of a conversation and keeps doing so as you try to reconnect. Have used the online checker...

Iang1 by Level 1: Joiner
  • 617 Views
  • 2 replies
  • 0 kudos

Resolved! No Service

I’m currently in the states but my phone sim as just come up with No Service. How dobI get this rectified ASAP. I need access to my phone 24/7 for uni

WAS by Level 1: Joiner
  • 1043 Views
  • 1 replies
  • 0 kudos

Texting 5 digit numbers - message not sent

I have an Iphone X, and occasionally enter competitions using premium rate, 5 digit numbers, costing approximately £2 per text.I used to be able to do this with no problem using my previous iphone, but unable to do so using this phone.My O2 contract ...

ronnie100 by Level 1: Joiner
  • 2258 Views
  • 8 replies
  • 0 kudos