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My02

Ronn1996
Level 1: Joiner
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Cannot log into my02 app with correct login details and my phone is in no service?

 

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madasaf1sh
Level 77: Grand Master
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@Ronn1996 

 

Reboot your phone and put the phone into Wifi Mode if you havent already done so. 


Otherwise you need to contact o2 from anyother phone on 0344 809 0202 or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 77: Grand Master
  • 11633 Posts
  • 64 Topics
  • 3164 Solutions
Registered:

@Ronn1996 

 

Reboot your phone and put the phone into Wifi Mode if you havent already done so. 


Otherwise you need to contact o2 from anyother phone on 0344 809 0202 or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
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MI5
Level 94: Supreme
  • 149918 Posts
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  • 28556 Solutions
Registered:

@Ronn1996 

Your phone should allow you in to the MyO2 app when on mobile data without logging in.

For phone issue, check this guide Guide: Is the network down for me or everyone? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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