Get tech support for your O2 issues

Resolved! Apple Watch

Hi,I have an Apple Watch which does not have cellular. I’m told you can buy a contract for £5 per month and link it to your phone which will then enable me to make calls on my watch without my phone being nearby. How do I buy this contract, no one at...

Resolved! Network outage

Been getting this service message for days, no near O2 WiFi option available Our Network can get busy in this area.This means your data could be slower than normal. We’re sorry about that. Our team is aware and working to make it better. Our top tips...

Resolved! Email

Hi hope someone can help me I'm trying to find the 02 email address I'm getting emails from the but there automated Help anyone Stay safe

Resolved! How can i increase the time my samsung A22 will ring before accessing voice mail

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Resolved! can't receive texts when using wifi

Hi,I have a Google Pixel 5 and have just switched from a contract with 3 to pay as you go with O2.However I can now not receive texts when connected to my home Wifi. Texts work correctly away from home but not at home. There was an option to enable t...

Resolved! Swapping number

I have joined the 02 service from Virgin media and my number was ported last week.Why is the 02 number still showing on the iPhone settings?

Resolved! Signal issues

Morning, I’ve been having signal issues with O2 for the past 5 days. It’s now becoming very inconvenient and frustrating. I’m in the SK12 area and have never had such issues in over 10yrs! I know it’s not just my phone as my daughters is the same as ...

Resolved! Galaxy watch 4 classic overheating

Hi I have a 7 day old galaxy watch 4 that keeps overheating, does anyone know a fix around this? It seems to be when I don't have my phone with me and it's working on its own. Tonight at the gym it spent more time in airplane mode than normal mode.

Unblocking access to a website

Hello O2, I tried your Help bot but they didn't understand...!My access to a website is blocked and I'd like to know how I can unblock it - settings or whatever it needs.We just lost everything from our campaign website when the hosting company close...

Resolved! Samsung Watch and upgrading phone number

Hi I am purchasing a Samsung watch 4 and it has asked if i want to upgrade my existing number or get a new number. Can someone just explain to me what it means by upgrade? I'm assuming it means that the watch will have the same number as the phone? K...

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