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Forum Posts

Resolved! SIM issues

I cannot register my new SIM card and cannot contact o2

cnrw69 by Level 1: Joiner
  • 565 Views
  • 1 replies
  • 0 kudos

Resolved! O2 contract cancellation

Hello, i just got off the phone with 202 about cancelling my 02 contract. That went ok. My question is however, that should i get a email or something which says that my contract has been cancelled. I know it takes 30 days to cancel but should i rece...

Marc6 by Level 1: Joiner
  • 680 Views
  • 2 replies
  • 0 kudos

Why is O2 so poor at customer service?

Tried three times to migrate a PAG number under my account to a new PM also under my account. I've spoken with the overseas live chat team and they're laughable as to the customer service they provide. They simply ignore what you've said to them mult...

Mart7Mcfl7 by Level 1: Joiner
  • 3035 Views
  • 10 replies
  • 0 kudos

Resolved! Moved to O2 - 2 weeks later still no service

My account is still stuck in port provisioning 2 weeks on. I have no service which means no texts or calls therefore not able to do online banking as you receive a security text etc, not able to make emergency calls if needed. My sister moved to O2 w...

KM71 by Level 1: Joiner
  • 1415 Views
  • 5 replies
  • 0 kudos

Resolved! Esim on a new device

My IPhone just went swimming in Adriatic see in Croatia...Is there possibility to activate Esim on a new Iphone here in Croatia (im there till 30.8) as i have original QR Code?? Another annoying thing is that I got £42 charge for 10MB !!! data as my ...

Yapa66 by Level 1: Joiner
  • 1945 Views
  • 6 replies
  • 0 kudos

Resolved! Phone stopped working abroad

I have two phones with o2. Travel abroad regularly. No issues. This trip to Portugal after half a day one phone stopped working. All settings same as the other phone. Please help!

Resolved! My O2 app

I am trying to log into the app for the first time and it won’t allow me. It’s been over 48 hours since my account with O2 had been open and I’m still unable to access the app. Will I be able to get some assistance with this please? Thank you.

CJ-21 by Level 1: Joiner
  • 470 Views
  • 1 replies
  • 0 kudos

Cannot use mobile data

My account says I have not used any mobile data. I cannot connect to mobile data when I am out even though it is turned on. O2 status says there is an issue in my area SO505RY but it said that last week too.What can I do or what can you check please?

Timbit by Level 1: Joiner
  • 720 Views
  • 3 replies
  • 0 kudos