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Resolved! O2 contract cancellation

Hello, i just got off the phone with 202 about cancelling my 02 contract. That went ok. My question is however, that should i get a email or something which says that my contract has been cancelled. I know it takes 30 days to cancel but should i rece...

Why is O2 so poor at customer service?

Tried three times to migrate a PAG number under my account to a new PM also under my account. I've spoken with the overseas live chat team and they're laughable as to the customer service they provide. They simply ignore what you've said to them mult...

Resolved! Moved to O2 - 2 weeks later still no service

My account is still stuck in port provisioning 2 weeks on. I have no service which means no texts or calls therefore not able to do online banking as you receive a security text etc, not able to make emergency calls if needed. My sister moved to O2 w...

Resolved! Esim on a new device

My IPhone just went swimming in Adriatic see in Croatia...Is there possibility to activate Esim on a new Iphone here in Croatia (im there till 30.8) as i have original QR Code?? Another annoying thing is that I got £42 charge for 10MB !!! data as my ...

Resolved! Phone stopped working abroad

I have two phones with o2. Travel abroad regularly. No issues. This trip to Portugal after half a day one phone stopped working. All settings same as the other phone. Please help!

Resolved! New Pixel 6 seems to have a lock code sent - can’t get in

I’ve just received my ‘new’ Pixel 6 but I can’t get into it as it seems to have a pin set. It’s very odd that there’s no first time set up sort of thing…..

Resolved! My O2 app

I am trying to log into the app for the first time and it won’t allow me. It’s been over 48 hours since my account with O2 had been open and I’m still unable to access the app. Will I be able to get some assistance with this please? Thank you.

Cannot use mobile data

My account says I have not used any mobile data. I cannot connect to mobile data when I am out even though it is turned on. O2 status says there is an issue in my area SO505RY but it said that last week too.What can I do or what can you check please?

Resolved! Thinking about leaving shocking network coverage

Hi calls keep dropping out I can’t get signalin places I used to be able too? I am considering another network! long standing customer

Resolved! Screen scratch

Bought an iPad from o2 less than a week ago and the screen has already scratched leaving an annoying line across the screen when powered on. I haven’t taken this iPad anywhere significant and have always left the screen covered in a case. Should it h...

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