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Shelley3 · ‎02-08-2022

I applied online for new sim. I gave my pac code when ordering new sim.
I have got new sim now.
what do I do now?

MI5 · ‎02-08-2022

Guide here

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎02-08-2022

@Shelley3

Guide here

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎02-08-2022

@Shelley3

You should get a text with a port date, this is the date your old number comes over to your new sim card..

If you havent got the date in a day or so then contact o2, as your PAC may have failed to apply, or been rejected by your old number, and get them the PAC again.

You can contact o2 on 202 from your o2 phone or 0344 809 0202 from any other phone.

Also it might be worth having a look at this guide Guide: Migration & porting into O2

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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