Cancelling a sim swap

[Bryony82]

Recently ordered new phones for myself and daughter, daughters didn't come so after starting the process muggins here decided to let daughter have the new phone. I have now lost network as requested sim swap 🙄, have already tried network reset, re-inserting sim and ordering new e sim. Non of which are working!

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2