Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Sim swap not happening

I have upgraded to an IPhone 12, and followed the sim swap as per the website. It is now more than 24 hours, and although the old phone has been deactivated, the new phone is still not connected.

Resolved! WiFi Calling option gone - sim trick doesnt work

I've had Moto G9 Play - supplied by O2 - running with WiFI Calling for several months (after contacting O2 to "activate" WiFi calling??) now.Today, in an effort to troubleshoot my Mums 1p mobile phone of the same model, I switched sims. Did what I ha...

Uwain by Level 1: Joiner
  • 3898 Views
  • 7 replies
  • 0 kudos

Phone not updating to new number

I ordered a new sim and gave my PAC code when ordering to keep the same number.My o2 account is saying the correct number but my iPhone is showing the wrong number - what can I do?

BP30 by Level 1: Joiner
  • 2161 Views
  • 4 replies
  • 0 kudos

SMS messages

My sms messages say message send failure but they are being received 

Jessers by Level 1: Joiner
  • 909 Views
  • 2 replies
  • 0 kudos

Resolved! IMPROVE SIGNAL COVERAGE / QUALITY

Hi All.....I'm working more and more from home but my calls are often not connecting or dropping out.Obviously, this is now beginning to affect my work.....Is there a 'booster' O2 can provide to improve coverage in my home?Regards,James Freeman

JWF by Level 1: Joiner
  • 377 Views
  • 1 replies
  • 0 kudos

People call me and get through to another person number

My phone was barred for nearly two weeks and I could not get calls/ alls or have access to 4G. It was eventually solved in this community on Saturday after a lot of misery and calling 02 x10 times.now people cannot call my number and get through to m...

Camp by Level 1: Joiner
  • 1640 Views
  • 3 replies
  • 0 kudos