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Resolved! Data not working

Hello!My friend and I purchased a 100GB for 30 days and activated it on the 17th of June. Originally it was working fine and we received a text saying we had a £30 bundle placed on our phones even though we didn’t specify that we wanted it. This morn...

Resolved! Ex trying to return my iPhone I paid 100 upfront

My ex came to the o2 shop and I paid the remainder of the device in store and put 1000 towards a new device. It’s still within the 14 days . He has barred my outgoing calls and is trying to get a refund. How do I stop this . The lady in the shop saw ...

Jo11 by • Level 1: Joiner
  • 461 Views
  • 1 replies
  • 0 kudos

No 4G

For the past 3 days I have had no 4G which has become a concern as I need my phone for work I've checked and paid all my bills and switched off my phone and turn it on again as well as reset it

Shawn1 by • Level 1: Joiner
  • 546 Views
  • 2 replies
  • 0 kudos

Resolved! Newport

Hi I’m in Newport South Wales and I’ve been advised that there is a problem with the mast and I’ve not been able to use my phone (only through wifi) since Wednesday…do you have any updates please?

Tinso by • Level 1: Joiner
  • 479 Views
  • 1 replies
  • 0 kudos

No signal. No answer

Hi. Have no signal. Trying tweeter,o2 app. Nobody answer. Can’t call o2 because no signal. Terrible. Restarted phone,no signal,checked status np19 9rz , no issues still no signal. Thanks. Kris

Kris41 by • Level 1: Joiner
  • 1188 Views
  • 3 replies
  • 0 kudos

Resolved! Data

My  data is not working for me. i can only use wi-fi. Why ? 

Resolved! 5g sim

I’ve just purchased an iPhone 13 pro and I hzz as be copied the data from my existing iPhone 7plus. Can you let me know if I have to get a new sim or if I can just swap the sim from my iPhone 7

Spoon by • Level 1: Joiner
  • 436 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot receive TXT messages

When I joined O2 I brought my number from EE, but my number has not been ported properly as I cannot receive TXT messages, my wife number done at the same time is OK

Tr5v15r by • Level 1: Joiner
  • 619 Views
  • 1 replies
  • 0 kudos

Xperior 10 II

My Xperior 10.II has started to turn itself off randomly, repeated times, whilst in use. E.G, just on a call and entering apts into my calender and phone shuts down, then auto restarts then initialising!!The device has not been damaged, dropped, wet ...

Eleri by • Level 1: Joiner
  • 943 Views
  • 3 replies
  • 0 kudos

Resolved! New sim

I have mistakenly ordered a 5g sim for my iPhone XR will it work thanks

Joycicls by • Level 1: Joiner
  • 504 Views
  • 1 replies
  • 0 kudos
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