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Resolved! Fraud

Hi, can someone help me on how do I get in touch with O2 fraud team? My account was broken into on 03/10/21 and two phones were ordered. Luckily I spotted on time and both phones were returned to O2. The problem is that my contract was also changed s...

Kat46 by • Level 1: Joiner
  • 3902 Views
  • 11 replies
  • 0 kudos

Resolved! Pay my bill

I am travelling around Thailand for a year, I only have a Thai card you will not except it , I don’t live in rye anymore, I only have a Thai address till I return to England, please tell me how I can pay my bill thank you

Mayya by • Level 1: Joiner
  • 479 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Have spoken with one of your colleagues and organised an upgrade but cannot get past a certain point. Please advise

Jude1 by • Level 1: Joiner
  • 430 Views
  • 1 replies
  • 0 kudos

Serious Signal Issue

I have serious signal issues at home, I cannot recive call or make calls when at home. Even when I move around around the flat I can be lucky to have one bar signal strenght, even when there is signal, calls will not come through. No matter time of t...

savedline by • Level 1: Joiner
  • 567 Views
  • 2 replies
  • 0 kudos

Resolved! No signal

Moved house and absolutely no O2 signal (Priors Marston, Warks). Nothing for about two miles in any direction. Can’t even log in to my O2 as can’t receive the SMS auth code, so my phone (pay monthly) is useless. What are my options? Thank you.

Excessive Data Usage

Today my monthly contract renewed for another month - I received 5GB of data (per my plan). However, by 10:00am I had allegedly used 4GB(!) of that data despite not using my phone very much. Last month I used 9GB and had to buy a bolt on. Usually, I ...

Alias by • Level 1: Joiner
  • 1641 Views
  • 1 replies
  • 0 kudos

Resolved! E-sim not provisioned

I asked for a sim swap to e-sim on Sunday, was told it would take 24 hours and got the confirmation. Added the e-sim to my iPhone 12 Pro Max and it's constantly showing no connection. In the about section it says it's not provisioned. I'm on my secon...

colinhype by • Level 1: Joiner
  • 2613 Views
  • 1 replies
  • 0 kudos

Mck code

Hi all just swapped my sim to my wife’s old phone and it’s asking me for a Mck code, tried calling o2 (hopeless to ne honest) hoping someone can help

Romast81 by • Level 1: Joiner
  • 1454 Views
  • 5 replies
  • 0 kudos

Resolved! Connection issues

Why can't I make calls even though I had a message saying welcome to Spain roaming I have got Wi-Fi connection at the hotel and can get onto Facebook etc tried phoning the missus who is sitting next to me in the apartmentjust didn't go through and wh...

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