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Resolved! Call Cancelling

Hello 02, I've been trying to call a business number however it always results in a three beep tone, and my iPhone shows "call cancelled". I contacted the business, who have investigated and found no evidence that the calls are reaching them indicati...

Resolved! Call divert when travelling (Asia)

Hi, I'm familiar with the call divert options such as:- Divert all callsTo activate ** 21 * phone number # SENDTo cancel ## 21 # SENDTo check status * # 21 # SENDTo cancel all call divertsTo cancel ## 002 # SEND However, please confirm whether this s...

Resolved! Apple Watch Ultra code 14!

Hi, My watch was fine until last weekend when I couldn't connect to cellular, it has just disappeared all together.I've since deleted and tried to set up cellular again, unpaired and totally erased the watch and then paired again all with no luck. Th...

Resolved! iPhone phone log retrieve

Hi I am desperately trying to retrieve my old iPhone log I want to find where I waited on the phone for almost 2 hours for the back . but my phone log does not go back that far

Resolved! Unable to make calls

I am unable to make calls. It’s not a signal issue. I’m up to date with payments. The virtual assistant is useless as advised me to ring… but I can’t as that’s my problem. The o2 messaging service no one is responding and the live chat has disappeare...

Porting Error - No Number Sim unregistered

Business Number meant to have ported on Monday. Phone showed sim unregistered from existing provider, So swapped the SIM over to the new o2 one. Still Sim unregistered. Ring my number (which i have had for 20 years) and nothing. 2 hours later and num...

Resolved! Fault on phone

Hi there. I have had my phone for just over 6 months. The screen has started to regularly go blank and unresponsive when i make a call which means i am unable to end the call or use keypad etc when prompted. Can you advise

Resolved! Barbados

I’m in Barbados what is my tariff

Resolved! Signal

I've got a s22 ultra phone and I keep losing signal to the point if I'm even in a shop or out I can't use phone to call or recieve call or text at times, I've been with o2 for bout 4 month and only got this problem with o2 any help would be great ple...

Internet stops working when in 5g area

I have a Samsung S22 so 5g is supported and my contract includes 5g. But whenever I am in a 5g area the internet stops working. If I turn 5g off in settings it works again with 4g. But not an ideal solution as I want to use the 5g. O2 customer suppor...

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