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Resolved! Unable to update my email address

I am getting o2 emails to an old email account. Normally I'd just pop on to My o2 and update the details to the correct ones. The problem is, my email address IS correct under My Details. The old email address is nowhere in sight. Right under my emai...

Resolved! Slow internet

I received the iPhone 14 Pro Max with an unlimited SIM card yesterday, but my internet speed is very poor and sometimes even 3G. What should I do.

Resolved! Poor data connection in UB2 5ND

Hi, Since starting a job in a new location I am having trouble with the lack of signal - I am lucky to have even 1 bar of 4G whilst outside. I checked the Network Status Checker today 25/01/2022 (and two days ago) and it says: "Looks like a nearby ph...

Resolved! Some txt are not being received

Hi, I have found some texts are not being received on my O2 SIM. A friend on Lebara can receive my txt but is unable to get reply to me, and my work mobile (Truphone which uses O2 network) has the same problem i.e. it can receive my txt but the reply...

Resolved! Change direct debit

Moved abroadInserted new SIM card into phoneWant to change direct debit details on accountAs part of process on My O2 to manage customer details, security code is being sent to UK number which I can’t access

Resolved! Iphone 11 has lost access to network since recent IOS update

I have an Iphone 11 contract for my son, but since a recent update IOS 16.2 in Dec, he has lost network access even though he should have 4GB available, so is unable to receive texts, send messages or make calls, even if connected to Wifi. I did webc...

Resolved! Poor Coverage in Northern Ireland

I have recently changed to 02 after years with 3 Network and to be honest i have found the network coverage quite intermittent compared to my previous network. Is this common for Northern Ireland as it is an issue that i dont want to have.

Resolved! WiFI Calling setup but won't work?

Hi I have a poor phone signal so I've set-up Wifi Calling on my iPhone 12. 'o2 Wifi' shows scrolling in the top LHS of the screen but it never works. Does o2 need to switch it on at their end or? Thanks

Resolved! Im going crazy here.

I bought a new phone and contract yesterday, switching form Virgin. Do I have to dfo anything about the PAC code in oder to keep my Number. At the moment, my new phone is showing another number

Incoming calls go straight to voicemail

I have an iPhone 11, recently my calls go straight to voicemail. Ive noticed it’s since I’ve had my Apple Watch Series 6 cellular. Ive spoke to Apple, they are saying it’s not a problem on their end. O2 have given me a set of codes to type in and dia...

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