Sim swap still not happened after 60 hours

[Mazcross]

I got my new upgrade phone on Friday and also requested a new sim card as my old one was not 5G compatible.  I couldn't do the sim swap to activate the new sim card with my existing number via the website or text so I rang and did it on the helpline.

It's now been 60 hours and my old sim card still has service and the new sim card has still not activitated.  I've tried taking both sims out, turning both phones off, etc but nothing has worked so far.

It's not supposed to take longer than 24 hours so not sure why its taking so long.

[madasaf1sh]

@Mazcross 

It normally is a lot quicker, but can take 24- 48hours to do so... 

Let me tag @O2Sarah-  who should be able to see what it going on

[O2Sarah-]

Thanks for the tag @madasaf1sh 

@Mazcross I will send you a private message so we can check your account.