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Forum Posts

Resolved! Network issues

Hi I’m having network issues - I can’t make any calls or receive any calls

Toki by Level 1: Joiner
  • 862 Views
  • 2 replies
  • 0 kudos

Resolved! Hospital Short Codes

After visiting hospital recently on three occasions I have received text messages asking me for feedback that say that although I might be told I will be charged to respond, I won't be. However if I try to respond to the text which is a short code I ...

Tylabam by Level 1: Joiner
  • 1386 Views
  • 4 replies
  • 0 kudos

Incoming text not working after port

My number was ported from Virgin into o2 on tuesday (24th). I was informed by the support team to wait another 24 hours for messaging also to be completely ported but I still can’t receive any text messages. Any suggestions ? This is an iPhone. I hav...

Apm-cust by Level 1: Joiner
  • 1896 Views
  • 9 replies
  • 0 kudos

Resolved! ADDING A PAYGO SIM TO MY EXISTING O2 ACCOUNT

I had a callback booked for today (08/02/2023) at 12 noon, however, nobody from O2 called me back?This is very poor service for a longstanding existing O2 customer.The reason I was waiting for a callback was to discuss how to add a Pay As You Go numb...

Resolved! My phone will not switch on. It was put on charge last night. I have tried other chargers

I put my phone on charge last night. The charger was working fine. When I got it this morning it was off altogether. I tried another charger as it would not switch on but this has not made a difference so it is not the charger that was the issue. How...

MaryC by Level 1: Joiner
  • 751 Views
  • 1 replies
  • 0 kudos

Resolved! Duplicate text

Incoming text duplicate every hour. People send me a text it repeats the text twice every hour. It either causes a bottleneck and I then stop receiving any txt from anyone. Phone has been checked for bugs or fault. It has come back clean said it must...

Abbey2 by Level 1: Joiner
  • 1383 Views
  • 1 replies
  • 0 kudos

Resolved! Over 18 Content

How do I access over 18 Content on my phone when it has already been set up for this but won't activate

IJ10 by Level 1: Joiner
  • 847 Views
  • 1 replies
  • 0 kudos

Resolved! Calls displaying as no caller ID

Hi guys. I’m having trouble with my calls displaying as no caller ID. Rang apple support as well as o2 and nobody seems to be able to assist. Please could someone help me! Thank you.

Resolved! Still waiting for a refund.

I ordered a console online D/Debit £9.56 a month and a £30 upfront fee, it arrived on the 6th November 2022, the console was still in the delivery bag, box never opened I sent it back on the 14th November 2022 recorded delivery, Customer Service’s sa...

P3 by Level 1: Joiner
  • 597 Views
  • 1 replies
  • 0 kudos