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Sim unprovisioned. No service

Since 8th October I've been unable to text or call out. For the last 3 weeks I've been unable to recieve calls or texts. My sim says it's unprovisioned. O2 customer services have said its because the network is down or busy... other members of my fam...

JM-8 by • Level 1: Joiner
  • 635 Views
  • 3 replies
  • 0 kudos

Resolved! New sim arrived

Good afternoon, I have just received my new SIM card with temporary number, when I placed the order I inputted my PAC code to transfer my old number, do I need to do anything else? thanks in advance Steve.

SteveCB74 by • Level 1: Joiner
  • 631 Views
  • 3 replies
  • 0 kudos

Out going calls no ringtone

When I make a call using Wi-Fi calling I get no ring tone but the phone rings the other end . Tried on home phone. When I turn off Wi-Fi calling it rings out on my device but not when I dial 0800 numbers .

Resolved! Problem with paying bill

Hi thereDoes anyone else have a problem paying their bill? I'm a pay monthly customer and I attempted to pay my bill online a few days ago. But all I'm getting is 'Your bill is being processed' yet I am getting messages from 02 saying that I still ha...

DD72 by • Level 1: Joiner
  • 585 Views
  • 2 replies
  • 0 kudos

Apple Watch series 7 won’t update

Hi, for a while I have been trying to upgrade to the current IOS on my Watch s7 but every time it says try again and error ive tried un pairing the Watch, I also reset my Watch completely and still the same error tried hard reset on my iPhone, iPhone...

jordan10 by • Level 1: Joiner
  • 437 Views
  • 1 replies
  • 0 kudos

iMessage not working since porting over

Hello, I’ve ported over from smarty 2 days ago now. iMessage is refusing to activate. I’ve tried the SIM card in two iPhones so I know it’s the network not Apple. So far I’ve, reset network settings, hard reset the iPhone, restored the iPhone, turned...

Ashley103 by • Level 1: Joiner
  • 2302 Views
  • 11 replies
  • 0 kudos

Resolved! no network can't call o2 support

my network just dropped out. I have tried the obvious turning phone off and on but still no connection. Worse still can't contact O2 supportNetwork coverage says fine on the status page.

tropez by • Level 1: Joiner
  • 1406 Views
  • 5 replies
  • 0 kudos

Resolved! how to change the number associated with my account

This may well be the wrong place for this question but I am losing the will to live so please help...The number associated with my o2 account which incidentally has only been in operation for a few days is wrong. For the sake of clarity lets call it ...

David2169 by • Level 1: Joiner
  • 481 Views
  • 2 replies
  • 0 kudos

OTP/Confirmation Texts not received

Hi, Just moved from EE to O2 and am not receiving OTP/Confirmation Texts. Apparently this means the porting was not done correctly. @O2Sarah- & @O2Daniel can you help ?? Thanks Guys.

Rick1199 by • Level 1: Joiner
  • 703 Views
  • 4 replies
  • 0 kudos
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