got a deal with virgin for O2 Virgin Gave the wrong email.

[DrewBear]

Yesterday I accepted a offer from retentions, at virgin media that included a new SIM with O2.

They created the account and put in the wrong email address into O2.

What do I do to make O2 change it on the account to the proper email address. As they made a mistake by putting a extra character.

[Bambino · Accepted solution]

@DrewBear You need to speak to customer service. Call 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)