cancel
Showing results for 
Search instead for 
Did you mean: 

Not receiving MS verification code

White_Life
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have tried for 2 days to access my Outlook on my desktop but am not receiving a verification code via SMS as part of the 2 step verification process. I have read through some similar posts on here and have switched off and on, cleaned my sim card etc with no joy. Can anyone recommend next steps? I have previously not had an issue with this on my phone with o2. Thanks!

Message 1 of 3
859 Views
2 REPLIES 2

pgn
Level 77: Grand Master
  • 40048 Posts
  • 245 Topics
  • 1799 Solutions
Registered:

Do you have a good signal? SMS message won't be received if you are using WiFi calling or similar.

If you are PAYG, do you have a zero spend cap?

Have you blocked short-code SMS?

If still no joy, come back and see if an O2 Advisor can help you out.

 

Message 2 of 3
854 Views

Breanna
Former Staff
  • 1808 Posts
  • 117 Topics
  • 17 Solutions
Registered:

@White_Life were you able to get the verification code to come through?

Message 3 of 3
823 Views