My wife recently moved phone to O2. Once she had the SIM we tried to do the port (it kept failing when we tried to do it during signup).
We were told to get the account created, get the SIM then do the port. We did that and got 2 green ticks on the webpage but then nothing. No emails, no texts. We did a web chat twice last week and the second time they said there was an issue and it would be escalated to the technical team.
I have just done another chat and they have said that BT haven't released the number, I have spoken to BT and they have said there is nothing their end that they could do to block it. That once the code had been issued it was up to O2 to do the port, that there is nothing else they have to do.
I don't know what to do now, I feel like I am getting the run around.
One thing that is odd, when I logged into My O2 it asked me which number I wanted to send the verification code to and it had both numbers, the old and the new. There is no other mention of the old number on the account.
Does anyone know what I am supposed to do? If I start another chat I will just get the 4th try, the most recent call I specifically requested an update from the technical team but instead they insisted on trying the port again., then they blamed BT.
Thanks
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