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Phone number migration issues

Pleasehelpmex
Level 1: Joiner
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Hello - please help!

 

6 days ago I requested my old pay-as-you-go SIM number be transferred to a newly purchased pay-monthly e-SIM. 

This still has not happened. I have rung O2customer service every day and I am told to ‘wait 4 hours’ or ‘we have filled in an escalation form’ or ‘wait another 24 hours and it will definitely be complete’. 
Additionally, it seems the old pay-as-you-go SIM has been disconnected? 

I cannot log into any 2 factor authentication. I have had this number for over a decade and losing it would be extremely inconvenient! 

Message 1 of 7
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Enlli
Level 70: Enigma
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This simple task seems to defeat O2

The social media team is better than the offshore mob.

DM them

Facebook (https://o2uk.co/O2CFB

X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 7
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Pleasehelpmex
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I contacted O2 social media this morning and they have also said I just have to wait and there is nothing they/or I can do!

Message 3 of 7
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pgn
Level 78: King of Kings
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Message 4 of 7
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MI5
Level 94: Supreme
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Maybe @Dave-O2 can take a look next week for you @Pleasehelpmex 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 7
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Pleasehelpmex
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Still no luck!

@Dave-O2 i would be extremely grateful if you could help me!

Message 6 of 7
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Dave-O2
Community Manager
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Thanks for the tag @MI5 

 

@Pleasehelpmex Please drop me a PM with the mobile numbers involved and i'll take a closer look 👍

Message 7 of 7
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