Phone number migration issues

[Pleasehelpmex]

Hello - please help!

6 days ago I requested my old pay-as-you-go SIM number be transferred to a newly purchased pay-monthly e-SIM. 

This still has not happened. I have rung O2customer service every day and I am told to ‘wait 4 hours’ or ‘we have filled in an escalation form’ or ‘wait another 24 hours and it will definitely be complete’. 
Additionally, it seems the old pay-as-you-go SIM has been disconnected? 

I cannot log into any 2 factor authentication. I have had this number for over a decade and losing it would be extremely inconvenient! 

[Enlli]

This simple task seems to defeat O2

The social media team is better than the offshore mob.

DM them

Facebook (https://o2uk.co/O2CFB) 

X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

[Pleasehelpmex]

I contacted O2 social media this morning and they have also said I just have to wait and there is nothing they/or I can do!

[pgn]

In the lap of the porting gods @Pleasehelpmex 🤷

[MI5]

Maybe @Dave-O2 can take a look next week for you @Pleasehelpmex 

[Pleasehelpmex]

Still no luck!

@Dave-O2 i would be extremely grateful if you could help me!

[Dave-O2]

Thanks for the tag @MI5 

@Pleasehelpmex Please drop me a PM with the mobile numbers involved and i'll take a closer look 👍