Free 10GB data not added

[FD97]

I received a text from O2 on Saturday saying "Renew before 21/07/25 and we'll add an extra 10GB of data to use over 30 days". I topped up today and renewed my £5 Big Bundle, and 10 hours later this data has still not been added.

[MI5]

@FD97 

It takes 5 to 7 days to be added.

It may also be "virtual" credit in that it doesn't show on your balance but will be used before your normal allowance.

[jonsie]

Guide: Where is my discount or Extra Data? 

[pgn]

@FD97 - see this thread that shows how this bonus balance works for other people in the same situation:

https://community.o2.co.uk/t5/Discussions-Feedback/1OGB-Extra-Free/m-p/1747607/highlight/true#M13461...

"Bear in mind that the "bonus" data is utilised after your purchased data for the month and cannot therefore be carried over - it is a "use it or lose it" scenario."

[MI5]

Additional thread here @FD97 confirming the waiting period.

You should receive a further text once added.

https://community.o2.co.uk/t5/Pay-As-You-Go/Top-up/m-p/1721562

More threads on forum available via the search facility.

[Oxonian]

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@pgn wrote:

@FD97 - see this thread that shows how this bonus balance works for other people in the same situation:

https://community.o2.co.uk/t5/Discussions-Feedback/1OGB-Extra-Free/m-p/1747607/highlight/true#M13461...

"Bear in mind that the "bonus" data is utilised after your purchased data for the month and cannot therefore be carried over - it is a "use it or lose it" scenario."

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But @MI5 and @pgn, the £5 Big Bundle does not have any "normal allowance" or "purchased data for the month" :-

Big Bundles: Everything you need to know

https://www.o2.co.uk/help/products-and-services/pay-as-you-go/big-bundles

£5 Big Bundle

Unlimited minutes and texts. No data included.

[MI5]

Obviously fully aware of that, thanks, however, as O2 sent the text they are obviously offering it, possibly as a tempter for users to increase their bundles in the future.

[pgn]

The wiles of O2's marketing dept are not for us to know, @Oxonian. 🤣

[jonsie]

I think it's probably just a generic text sent out then to the masses

So in your case I doubt you will get any data