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Resolved! View Previous Bills

This feature is not working and hasn't been for over a month no - I need to be able to download copies of my bills for expenses claims. Why has this been taken away, all that happens is I get an error message? When I click on the link to report the e...

Resolved! Network issues

Hi I’m having network issues - I can’t make any calls or receive any calls

Toki by • Level 1: Joiner
  • 847 Views
  • 2 replies
  • 0 kudos

Resolved! Hospital Short Codes

After visiting hospital recently on three occasions I have received text messages asking me for feedback that say that although I might be told I will be charged to respond, I won't be. However if I try to respond to the text which is a short code I ...

Tylabam by • Level 1: Joiner
  • 1350 Views
  • 4 replies
  • 0 kudos

Incoming text not working after port

My number was ported from Virgin into o2 on tuesday (24th). I was informed by the support team to wait another 24 hours for messaging also to be completely ported but I still can’t receive any text messages. Any suggestions ? This is an iPhone. I hav...

Apm-cust by • Level 1: Joiner
  • 1874 Views
  • 9 replies
  • 0 kudos

Resolved! ADDING A PAYGO SIM TO MY EXISTING O2 ACCOUNT

I had a callback booked for today (08/02/2023) at 12 noon, however, nobody from O2 called me back?This is very poor service for a longstanding existing O2 customer.The reason I was waiting for a callback was to discuss how to add a Pay As You Go numb...

Resolved! My phone will not switch on. It was put on charge last night. I have tried other chargers

I put my phone on charge last night. The charger was working fine. When I got it this morning it was off altogether. I tried another charger as it would not switch on but this has not made a difference so it is not the charger that was the issue. How...

MaryC by • Level 1: Joiner
  • 734 Views
  • 1 replies
  • 0 kudos

Resolved! Duplicate text

Incoming text duplicate every hour. People send me a text it repeats the text twice every hour. It either causes a bottleneck and I then stop receiving any txt from anyone. Phone has been checked for bugs or fault. It has come back clean said it must...

Abbey2 by • Level 1: Joiner
  • 1371 Views
  • 1 replies
  • 0 kudos

Resolved! Over 18 Content

How do I access over 18 Content on my phone when it has already been set up for this but won't activate

IJ10 by • Level 1: Joiner
  • 832 Views
  • 1 replies
  • 0 kudos

Resolved! Calls displaying as no caller ID

Hi guys. I’m having trouble with my calls displaying as no caller ID. Rang apple support as well as o2 and nobody seems to be able to assist. Please could someone help me! Thank you.

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