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Resolved! Verification codes

I joined O2 a few days ago from EE and ported my number. All text messages are coming through ok and phone working however I am receiving no verification codes. I have tried tech support on the phone who advised I do a reset on the network settings w...

old number not ported to new sim

I transferred my old number to my new o2 sim last Wednesday and it still hasn't transferred to my new sim. My old sim doesn't have any signal. I need this number for my work multi factor authentication. I have tried turning on and off my phone multip...

Apple Watch Series 8 & iPhone 14 pro - Data plan stuck on 'Activating'

Hi All,I purchased an Apple Watch 8 directly from Apple. The pairing process with my phone worked fine until I tried to add a mobile data plan.Since it has been stuck on please allow 24 hours for activation...reference code 08 for the past 3 days. I ...

Apple Watch Series 8 “Activating Data”

Hi, I recently swapped to an Apple so I could use an Iwatch with connectivity. It’s been over 24 hours and on the watch app under mobile data I’ve had a spinning wheel wheel of death which just says “activating” I’ve tried factory restart and no chan...

Resolved! Charged for phone but no order/confirmation email - how to get a refund?

I did the upgrade. money has been collected, no confirmation email with ordering a new contract. Will the self-destruction be rallied or will I get the money back?

No sigal

Suddenly I lost the signal on my phone. I have no way to contact o2 because I don't have another phone.

Resolved! Difficulty porting number from EE

Hi guys Desperate for some help. I requested to port my number from EE to O2 one week ago. 1. Hadn’t heard anything so I called customer services, they did a manual request for me and said it would happen the next day. 2. The next day - received a te...

Resolved! iPhone 13 SIM card

Hello not sure who to ask I received my new iPhone 13 and can’t get network set up . I had a sim for iPhone SE but says SIM card not compatible. Can you help to complete my setting up of new phone, thanks Fiona

Resolved! security password

Hi how can i change my security password

Work VPN not working whilst using personal hotspot

Hi My home internet is currently not working and I am trying to contact to my VPN using my 02 phone personal hotspot but it will not let me connect. I have contacted my work administrator and they say the issue is with my service provider.

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