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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6598 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1340 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2914 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2593 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1950 Views
  • 6 replies
  • 0 kudos

O2 recycle promotion code not working

I upgraded my phone yesterday from the s20 to the s21+. I want to recycle my s20 with o2 recycle but the order number for my s21+ is coming up invalid code for the extra 150 for getting the s21+.

Leaha by Level 1: Joiner
  • 470 Views
  • 1 replies
  • 0 kudos

New phone setup

I have a new Samsung Galaxy A12. Don't get internet at new home until 12th February. Will need to use my mobile data but can't seem to set it up. Any help would be appreciated

Maggie12 by Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos

Resolved! new address and half of old address on postal correspondence

I tried calling this morning with regards to my address being incorrect on information that I am receiving through the post, however for some reason the line was bad and then the lady on the phone hung up on me which I found quite rude. Despite updat...

Am I on O2 refresh

Hi, I'm currently on a sim only deal (18 months) - how do I know if I am on O2 refresh? Thanks

JPGreen by Level 1: Joiner
  • 252 Views
  • 6 replies
  • 0 kudos

Only Edge instead of 3G.....

Can someone please make sense of this to me..... I only seem to get an Edge network for data except in areas that the coverage checker says "3G Good Outdoors". Why am I not getting any 3G connection despite being in an area where the checker says "3G...

Staggsie by Level 1: Joiner
  • 147 Views
  • 2 replies
  • 0 kudos

Disney plus

It appears I am being charged for x3 for Disney plus how do I cancel 2 of those?

Karen77 by Level 1: Joiner
  • 100 Views
  • 1 replies
  • 0 kudos

Network issues

FAO @O2Waqas   please PM me re. Network issues with my phone. 

MJWalt by Level 1: Joiner
  • 107 Views
  • 1 replies
  • 0 kudos

Resolved! New o2 refresh phone plan

I received a text for my new o2 plan but it was connected to an old email I have no access to anymore how do I get a new one to my currant email

Poor signal but no issues found by O2

Hi, I sent a request to look in to signal quality for my postcode RG270BF a day or two ago. Without WiFi I can often be without signal at all in the house. O2 claim there is no known faults in this area so I'm not sure what to do now. Its not the end...

BenMull by Level 1: Joiner
  • 339 Views
  • 6 replies
  • 0 kudos

Resolved! Change of name of bank account holder

How do I change this information? It says to contact 02 but there is no telephone number and Arora does not undertsand what I am seeking to do - only how to change my name on the account, whch is NOT what I am seeking to do.

GlenM by Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos