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Resolved! Need a new sim

My wife has just been diagnosed with dementia and I have bought her a new phone. It is a Doro 780X IUP. Unfortunately the sim from her current phone (IPhone 5S) does not seem to fit the Doro phone, which requires a micro SIM card (3FF). Could you ple...

JandH by • Level 1: Joiner
  • 1313 Views
  • 1 replies
  • 0 kudos

Resolved! Coverage expired

My coverage today has gone completely. I have 0 cellular signal whatsoever. When I checked, it said coverage terminated? What does this mean please and why can’t I use my phone at all now unless connected to wifi? And even then I can’t use cellular d...

Alcatel hotspot won’t connect to WiFi

Hi I purchased a Alcatel Hotspot from O2 yesterday as the property I’m renting has no WiFi ..however I can’t get it to receive WiFi ..spent 2 hours on the phone yrsterday ..being transferred to 3 people who were no help

Charges

I've just got notification that my charges are £132 over already this month. It appears to all have been spent in google play- IT WASNT ME!!

0615 by • Level 1: Joiner
  • 906 Views
  • 3 replies
  • 0 kudos

Resolved! Pin locked and not recorded

Hi - I had a Samsung phone Model no.GT-55570 Android version 2.3.6 Build no. GINGERBREAD. XWKTZ S/N : [Removed] IMEI : [Removed] I got it new as a present from a friend who had got an extra handset when she bought her phone. So the box had not been o...

Rose67 by • Level 1: Joiner
  • 981 Views
  • 3 replies
  • 0 kudos

Resolved! Expecting delivery but will be on holiday

I've just joined 02 and thought delivery of phone would be tomorrow but it bank holiday , im going on holiday tomorrow for three weeks so I won't get my new phone

Stavrossj by • Level 1: Joiner
  • 733 Views
  • 2 replies
  • 0 kudos

Apple Watch Cellular Activation

I have an Apple Watch Ultra which I’m trying to activate cellular on. I ran through the usual setup and it’s stuck on ‘Activating’ for a week. I’ve seen numerous posts regarding this and wondered if anyone had any success? Customer service have not b...

Mike42841 by • Level 1: Joiner
  • 868 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming Abroad

I arrived in Greece yesterday but received a message from O2 saying I am in Turkey.

BR3 by • Level 1: Joiner
  • 840 Views
  • 2 replies
  • 0 kudos

Apple Watch ultra

Is the screen on the Apple Watch ultra scratch resistant? 

Wpm by • Level 1: Joiner
  • 423 Views
  • 1 replies
  • 0 kudos
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