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caller (non-) recognition

I use a Samsung Galaxy S8 on Android 9. Joined O2 from EE 5 weeks ago; seemed ok at first, but after a fortnight my wife's phone calls started showing 'Unknown' instead of her name on my incoming screen (and in History), although she's been registere...

Resolved! Fraudulent iphone order

I received a fraudulent call about my account earlier this evening and informed o2 about it. Checking my account on line and there is an order for an iphone which I have not asked for.

Resolved! PAC code

HelloHow do I send you my PAC code so I can transfer my old number to my new o2 account? Thank you Will

Resolved! Mobile data not working

My mobile data isn't working despite having full signal. I have tried all the suggestions given by O2 and none of them work. It worked fine up until I returned from a country not included in the O2 travel Europe zone.

Resolved! New sim but can’t message to ‘SWAP’

Hi there, I was unable to get any data on my old sim, it would make calls only. I have been sent a new sim and asked to keep my number. I have received a new SIM card and was told to text 20220 ‘SWAP’ However the text will not send, I assume because ...

Resolved! Scam or not?

Had several phone calls from different telephone numbers offering me 40% off my next O2 bill. Today they sent me a one time code to use and stated I must beware of scams. Tel No they used was +44 20 3038 6814.Confirm this is a scam please.

Resolved! Security code

I have received a security code I did not request. It came around the same time as I received a call from a number I did not recognise

Resolved! couple of problems

Hello I have been with O2 for some time now and since day one I never had a good coverage.By that I mean I cant use the internet unless if I connect to a wi-fi, and I noticed other people from other networks can talk over the phone where I cannot - f...

Resolved! PAC

Can I have my PAC code please

Resolved! WiFi Calling Lost on Migration

When I was migrated from VM to O2 last week, l lost the WiFi calling feature on my Galaxy S23+. The My O2 app says it's turned on, but I have lost the phone settings to turn it on, and the screen icon.This seems to be a common problem, although my wi...

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