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Forum Posts

Porting old number from pay monthly to payg

I “supposedly” changed my contract from pay monthly to payg on the 16th July, I was told a migration form had been filled in and my old number would be transferred with 24/48 hours. To date (28th July) I still do not have my old number! I have spoken...

Jfw54 by Level 1: Joiner
  • 547 Views
  • 2 replies
  • 0 kudos

Number not ported

Hello, my number was supposed to have been ported to O2 over a week ago. I have called help number numerous times and no one seems to know what to do. All they say is it's been escalated and wait 24 hours. How long is there 24 hours, I've been waitin...

Dee_08 by Level 1: Joiner
  • 635 Views
  • 2 replies
  • 0 kudos

Resolved! wheres the live chat

I can not find the live chat anywhere, can someone help?

stew2 by Level 1: Joiner
  • 1160 Views
  • 6 replies
  • 0 kudos

Resolved! Can't receive texts since forced move from Virgin to O2

Since being moved from Virgin to O2 I have not been receiving text messages I am on e SIM, I have to swap back to my Virgin e SIM to receive texts, but on that SIM I can't make or receive calls. This is driving me nuts, I cannot believe that you are ...

NormansPaw by Level 1: Joiner
  • 3532 Views
  • 12 replies
  • 0 kudos

Poor Signal [Removed]

Hi there, I have recently moved to Acton ([Removed]) where a lot of new builds have raised up which has affected signal reception (I assume). In flat I have WiFi so I can compensate with WiFiCall, however, when I get out of the flat I got no receptio...

Darko by Level 1: Joiner
  • 1004 Views
  • 4 replies
  • 1 kudos

Resolved! I have no signal at my work but have signal everywhere else

Hey. I haven't had signal at my work for a week. O2 say they aren't any faults in my area. IV tried restarting my phone, manually selecting a network but there all at 0 bars. Also tried reset network settings. Any help would be amazing thanks

Ross_bez by Level 1: Joiner
  • 1002 Views
  • 3 replies
  • 0 kudos

Ongoing mast issues

Hi there how do I find out when network will be back to normal? I’ve signed up for updates but the issue has been going on for well over a month (could be over 2) and I just keep getting texts to say ‘sorry our engineers are working on it’ with no ex...

Sign in

I can’t sign in to My O2 since yesterday.

HE1587 by Level 1: Joiner
  • 532 Views
  • 3 replies
  • 0 kudos

Resolved! Changing personal details

I can’t seem to change details on my phone as my date of birth is wrong what do I do

Keepy by Level 1: Joiner
  • 478 Views
  • 1 replies
  • 0 kudos