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Forum Posts

Resolved! PAC CODE

Hiya, my son is leaving 02 and needs a Pac code, but after texting the number, he couldn't get any further as he is not the Account holder. Can I get z code for him?

Anni3b by Level 1: Joiner
  • 308 Views
  • 1 replies
  • 0 kudos

Internet not working

I have recently been moved from virgin mobile to o2 and now only have Wi-Fi internet, no o2 internet connection. I was notified this would be automatically changed over but does not seem to have been done. Please can this be sorted out?

Jess15 by Level 1: Joiner
  • 499 Views
  • 3 replies
  • 0 kudos

Resolved! Signal issues in new phone

I have recently just yesterday bought the iPhone 14 with O2 and have inserted my sim I cannot get any signal anywhere which is not usual as I have been with O2 for years now.

elephant_ by Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

No caller ID after being switched from Virgin mobile to o2

I've seen questions about caller ID being posted before but wasn't sure if the solutions applied to my situation. Recently I was informed my pay monthly sim only Virgin mobile contract was being changed to an o2 contract. The switch seemed to go fair...

Updated Address, but new Contract has old address.

Hi, I have just updated my O2 address to my new property as I'm also trying to upgrade to a SIM Only contract. The only problem is that my account's address has now changed, but the new generated contract keeps showing the old address. I obviously do...

SuperSerg by Level 1: Joiner
  • 673 Views
  • 3 replies
  • 0 kudos

Travelling in Thailand - need phone unlocked

Hi, I am currently traveling in Thailand and need my phone unlocked so I can use an e-sim. I need this immediately as I currently can't use my phone. Please can someone help. Many thanks,

Jrbroom1 by Level 1: Joiner
  • 781 Views
  • 2 replies
  • 0 kudos

4g

I have been transferred toO2 by VirginWhy have you switched of my 4G service I had this service from Virgin before they transferred my account and service toO2?

Johny47 by Level 1: Joiner
  • 566 Views
  • 4 replies
  • 0 kudos

Resolved! Call forwarding is not working from Morocco

I have set call forwarding from Morocco and people in the UK get a "dead" tone. This service should work internationally. I took the phone off aeroplane mode to do this, then reapplied aeroplane mode. Everything I have read said it should work as it ...

LiamDrDo by Level 1: Joiner
  • 433 Views
  • 1 replies
  • 0 kudos

Resolved! Reward top up

How to i add my reward balance to my o2 credit balance

Jowe123 by Level 1: Joiner
  • 322 Views
  • 1 replies
  • 0 kudos