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Forum Posts

SIM not provisioned

Hi, I'm looking for help regarding the following, A month ago (or so) my son lost his phone and we requested a new sim card from Virgin (prior to the 02 transfer) It was working fine until a few days ago when he started using his new phone. Now it sa...

nmlima by Level 1: Joiner
  • 812 Views
  • 4 replies
  • 0 kudos

Resolved! sim card

hi can u check if i am still on o2  x

windows08 by Level 1: Joiner
  • 328 Views
  • 1 replies
  • 0 kudos

You've now hit your 50MB/£51.50 limit. Roaming in USA

HiI’m in USA. I paid for USA O2 travel add-on before leaving. As soon as I landed I got a message saying: You've now hit your 50MB/£51.50 limit. If you want to use more you'll need to increase your monthly spending limit to £120 (200MB) by texting DA...

Resolved! iMessage/Facetime Activation Error

I received my new iPhone on Saturday 10th December and had to wait until Tuesday 13th for my number from EE to be ported to 02. This was completed at approx. 9:30am on Tuesday 13th. Since then, I have not been able to activate iMessage or Facetime. I...

EA94 by Level 1: Joiner
  • 4039 Views
  • 15 replies
  • 0 kudos

Audio dropping whilst on calls

Hi over the last few months my phone is dropping audio on phone call. It happens very frequently and already today it has done it 3 times. On Monday I took my phone to Apple shop Genius Bar and they checked everything to make sure there is nothing wr...

Trishl by Level 1: Joiner
  • 411 Views
  • 2 replies
  • 0 kudos

Resolved! Account messed up

Hi, I recently moved over from virgin media to 02. My phone number seems to have been associated too 2 of my email addresses though and now I can't log in with one email and the other I can log in to, but it doesn't show any of my account information...

Lee_A123 by Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch Ultra - Error code 14

I'm having an issue with my AWU - I have the dreaded 'error code 14' message. I've called 202 who are absolutely useless in this regard - they've escalated it twice but I'm yet to get a call back. I've exhausted every other option to try and get it t...

Resolved! new sim and number migration

Hi, I've moved to O2, have sent off the PAC to keep my existing number. When do I swap the phone sim for the new O2 one? Now or when I am told the number has been migrated over.Thanks

Why2 by Level 1: Joiner
  • 547 Views
  • 2 replies
  • 0 kudos

Logging into o2 app

I’ve been trying to login into the o2 app on my phone but it always says oops, something went wrong. I can login online though but not through the app

Elikem by Level 1: Joiner
  • 382 Views
  • 1 replies
  • 0 kudos