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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2596 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4922 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15370 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7867 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7272 Views
  • 6 replies
  • 0 kudos

Priority sign in for Virgin customers

I have been trying to sign in to the Priority app for two days with my Virgin account and it keeps coming up with ‘something went wrong’. Any advice?

Jan-P by Level 1: Joiner
  • 573 Views
  • 2 replies
  • 0 kudos

changing to eSIM not working

I switched to O2 from Three because I need an eSIMI received the plastic SIM and the eSIM in the postI followed the instructions at https://mymobile.o2.co.uk/simswapI tried the switch but it does not work I calles support as suggested at 202I was toi...

Resolved! Data not working abroad

I have been away for 4 days with no data and every time I try to sort this I get the most ridiculous answers from the support team when they decide to answer which was 7 working hours later this has been so frustrating as there is no help from o2 as ...

Ces by Level 1: Joiner
  • 468 Views
  • 2 replies
  • 0 kudos

Resolved! Same Number Transfer takes ages

I do a transfer from sky last Week to 02 inwhich i got 02 new number but where is my old number.I complaints over the weekend because no English people on Chat anymore to help me more please explain?

Resolved! Transferring a number from Virgin to O2

This is now the fourth day since O2 was supposed to port my old number from Virgin to O2. It still has not happened. No explanation, no timescale as to when it will happen. Is this normal?

Arthur3 by Level 1: Joiner
  • 382 Views
  • 2 replies
  • 0 kudos

Resolved! Error message: No network connection available

Hello When I am out and about and need to park using the RingGo Parking app, I get the error message: No network connection available.when I am at home, using wi-fi, the RingGo app works perfectly.I have tried all the obvious remedies… (uninstalling/...

iiclaudii by Level 1: Joiner
  • 1383 Views
  • 4 replies
  • 0 kudos

Resolved! Mobile data settings on iphone13

I recently switched from virgin mobile to o2. I’ve been using mobile data until a few days ago. Now it won’t work. I checked my apn settings and for mobile data I’m still on goto.virginmobile.uk even after resetting the network settings. There is no ...

Julia36 by Level 1: Joiner
  • 1580 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch setting up error

Hi I reset my Apple watch and now when I go to set up mobile plan I get the oops message it’s a series 8 watch and everything was working fine with mobile data etc before I reset it and now it can’t be reactivated any ideas? thanksWill

Shippers by Level 1: Joiner
  • 248 Views
  • 1 replies
  • 0 kudos

Resolved! Swapping a number from vodafone

Hi. I have a sim only contract with 02 that I've had for about a year (work phone). I also have a contract with Vodafone that's coming to its end. I would like to cancel the Vodafone but keep the number. Is it possible to port the number over to a 02...

Nb4 by Level 1: Joiner
  • 349 Views
  • 2 replies
  • 0 kudos