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Forum Posts

Resolved! PAC code transfer

Hi, I'm new with o2, I want to keep my old mobile number (from the iphone 12 EE to iphone 14 pro O2). So I requested a PAC code from my old provider (EE), to which the person at the o2 shop entered it and said it will transfer (my old mobile number),...

Resolved! Connection issues

Hi, I have an Apple Watch ultra and I’m having connection issues. my status constantly says no connection and on provider doesn’t say anything. I can’t leave my iPhone without my watch having the come up. I’ve done everything possible restarts, Unpai...

Cralph by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Im trying to upgrade my apple watch to a Samsung watch but its not giving me the option to upgrade to Samsung only to apple my upgrade is £44 odd to pay

AJD21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! my number is deactivated

When I open my xxxxxxxxxxx mobile number, it does not connect to the network. I think my simcard is deactivated. Can you reactivate my simcard please? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

whocares by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Refund

Hello Aaron, Your bill for account xxxxxxxxxx is -£18.85 this month. To view it, just go to Turn off your wifi and you won't need a username or password. We'll carry this credit forward to your next bill, or you can reques...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! My o2

My o2 has never allowed me to log in . I have an o2 account but it hasn’t allowed me to log in. I try to do this a month ago and the same thing happened

Kenzo by Level 1: Joiner
  • 1 replies
  • 0 kudos

MCK Code for S7

Hi there,Hoping someone can help I need a MCK code and O2 customer services keep transferring me to every department known to man and Samsung can't help me. I need to give the phone to someone who is on another network and the unlatching code O2 sent...

KDD95 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Billing

My contract is finished on my device plan last month but I haven't up graded to a new device and my bill this month has gone from 35.94 to 41.92 why would this be wen I didn't up grade to a new handset sure I should be paying less when am not paying ...

Sf1_- by Level 1: Joiner
  • 1 replies
  • 0 kudos

Apple Watch - data plan not in use issue

  Hi,I got my Apple Watch series 8 just under a month ago. Since then I keep having issues with the data plan. Initially, it wouldn’t connect to the internet and I couldn’t set the cellular up. I got help through here.The data plan worked for around ...

BeloBe by Level 1: Joiner
  • 20 replies
  • 0 kudos