Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Taken out new contract and email they sent agreement to is O2 one and I can't access it

Hiya I have just taken out a new contract for watch and they have sent email to an email address I've never used which seems linked to my account even though they said it would go to the one I always use how do I sign my agreement if I can't access i...

Resolved! Upgrade

hello can you help with an upgrade?

Disgraceful customer service

Is anybody aware of how disgraceful your customer service is or does anybody care about your 1 star trust pilot rating which quite frankly is too high! in 2 weeks I have spent over 3 hours (probably 4 after today) on the phone to customer services, t...

Resolved! How can I add to my mobile

Im going on holiday to Spain and want to keep I’m touch with family for the cheapest cost what do I need to do?

Resolved! Sharing data

Can anyone tell me how to share data. It does give my 2 phones as options to share data but it doesn't allow me to actually do anything

Resolved! EU Roaming - Post Brexit

Vodafone recently announced that they will start charging for roaming in the EU, post brexit. Do you know if o2 are planning to do the same?

Resolved! Changing Mobile Numbers

I’m wanting to change my telephone number how do i do so?

Resolved! No Caller ID info

Had a silent call from no caller ID. It hung up just after I answered. Can O2 provide me with details of the number?

Network Issues

According to the network/coverage checker there are more people than usual on the network in my area. I'm currently unable to take or make any calls at the moment and reliant on my WIFI. Will this issue be fixed or will this be an ongoing issue with ...

Resolved! NHS disccount

I'm NHS worker , how should I apply to get discount ? please let me know .

O2

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