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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2978 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15896 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8090 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

Resolved! Porting in of number

Hi I initiated a porting in of my number from Three to O2 on 28 Dec when O2 were provided with the PAC code. The number associated with my O2 account on the O2 web site has now moved to my old number so all is good as O2 ave recognised. I appear to b...

Martin66 by Level 1: Joiner
  • 640 Views
  • 1 replies
  • 0 kudos

Resolved! Porting number

Hi all, I’ve been trying for three days now to port my number from EE. I was told it would be done by 6pm yesterday, it’s still not happened. EE have closed the account but my old number is now saying it’s not recognised. I’ve tried contacting O2 num...

Katie30 by Level 1: Joiner
  • 213 Views
  • 1 replies
  • 0 kudos

Resolved! Message to reinstall SIM card

Since moving to O2 I have had to take the card out and put back in. Never had this before. This morning my phone wasn’t working until I repeated this. Can anyone help?

Cje75 by Level 1: Joiner
  • 218 Views
  • 1 replies
  • 0 kudos

Apple Watch error code 14

@O2Sarah- Hi I was looking for some assistance with my Apple Watch and Error Code 14. I had to perform m a factory reset in my phone and now I cannot connect my watch to the data plan. I have tried all suggested steps I have found online but none whe...

Date

The date on my home screen is stuck on the same one.

JOLIZ10 by Level 1: Joiner
  • 212 Views
  • 2 replies
  • 0 kudos

Text message error notification

Whenever I send a text message I get a notification saying “message failed to send” but 9/10 times the recipient responds to the text showing it has been delivered. Attempting to resend the text appears to send it again but I still get the same failu...

Brodie_99 by Level 1: Joiner
  • 656 Views
  • 6 replies
  • 0 kudos

Resolved! Cannot access voicemail abroad - tried to o2 guide

I'm in Romania, and I cannot access my voicemail. I've dialled 901 - call ended. I've dialled 1780 - call ended (no follow-up text). I've dialled the other number on the O2 voicemail guide and it said 'your number does not meet the criteria for this ...

Abbey15 by Level 1: Joiner
  • 306 Views
  • 1 replies
  • 0 kudos

Resolved! O2 MIFI dongle

I got an o2 MIFI dongle in 2016. I am travelling to South Africa next year - can I use it there? Does it need to be unlocked?

Avri by Level 1: Joiner
  • 301 Views
  • 2 replies
  • 0 kudos