Get tech support for your O2 issues

Resolved! Car Tracker Problem

Hello, I have a weird one for you. I purchased a car tracker which included a 1pmobile sim card so it can text my 02 phone if my car is stolen. However after trying exhaustedly to get it to work for days, the tracker support team have said that my 02...

Whats App

Need to switch off wifi to access what's app

Resolved! Switch from Virgin Mobile to O2

My phone was switched from Virgin Mobile to O2 on 6th October 2023, whilst I was in France. I was assured by O2 ( call to tech, support) that the Virgin Mobile SIM would continue to work whilst I remain in France (and even when I return to the UK). I...

Resolved! Call issues

I'm currently in Europe and can't receive or make calls. My roaming is switch on.

Call failed

I am having a problem with failed calls when I try to ring my husband. I am with O2 and he is with EE. We have tried all the suggestions on the EE forum, I’m just wondering if anyone has any suggestions. He has had his Samsung A54 for about 3 months ...

Data roaming in Turkey

I was in Turkey last week. On arrival my iPhone 12 mini auto selected ‘Turkcell’ network. I received a text from O2 offering a 100MB bolt on for data roaming - I accepted it, and received confirmation. However, with all the seemingly right settings, ...

Calls from vodafone number won't connect

I've been having trouble for over a week receiving calls from 1 specific Vodafone number to my O2.On the Vodafone handset, there is no dial tone when phoning my O2 phone. I see the incoming call on my O2 phone, but when i try to answer, the call ends...

Resolved! Free Earbuds

Hi just signed up for the new pixel 8 and was told I could get a pair of free earbuds, how do I go about claiming them please

Mobile data

Hi I have travel Volt, I am in Australia. I am connected to Telstra. I have received the standard text telling me I'm in Australia and because I'm on travel volt, I use my UK allowances. I can't connect to any mobile network to use mobile data. Any i...

Why am I no longer able to get WhatsApp messages if I'm not at home?

In the last couple of weeks I have been unable to receive text messages or emails when I'm out. When I return home they then become available. Has O2 downloaded software that has changed my settings or is there another reason why this is happening?

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