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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6506 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1280 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2786 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2515 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1879 Views
  • 6 replies
  • 0 kudos

Resolved! Lost network connection

I have lost my network connection. Under Available Networks I have an exclamation mark and the note "Phone not allowed MM#6" Can you help please?

Colin8 by Level 1: Joiner
  • 188 Views
  • 1 replies
  • 0 kudos

O2 bill

Hey I have paid my monthly bill as the money came out of my account yet I still received an email saying I haven’t paid my bill. If it’s been taken from my account I believe it has been paid.

Chloe93 by Level 1: Joiner
  • 127 Views
  • 1 replies
  • 0 kudos

No text alerts

Please could you advise me for help on my mums new moto G9 play phone. I've tried all sorts with the settings app. But nothing is happening at all. And she is getting angry now because I cant help at the mo with this and she's angry at me too. please...

Resolved! Amazon music unlimited

Can’t find or load Amazon music unlimited on my o2 extras

Twinkle72 by Level 1: Joiner
  • 154 Views
  • 1 replies
  • 0 kudos

Resolved! New to O2

HiI’ve just got my O2 sim. When I ordered it I put in the PAC code so I was able to keep my number and not get a new one, but I’ve been giving a new one. Can anyone help as to how I get to keep my old number even thought I’ve already used the PAC cod...

CT2021 by Level 1: Joiner
  • 144 Views
  • 1 replies
  • 0 kudos

Resolved! Changing network

Hi there, I’ve recently started work in a new hospital and require access to my phone for work, I do not receive signal on the O2 network and now have decided I need to change my network to EE as I cannot work as a doctor without my phone, how can I ...

Pippa2 by Level 1: Joiner
  • 175 Views
  • 1 replies
  • 0 kudos

Resolved! I have changed networks

I have had an email from my care saying I owe money. Is there any way I can speak to someone about this?

CP123 by Level 1: Joiner
  • 138 Views
  • 1 replies
  • 0 kudos

Resolved! Using my mobile in France

Will i be able to use as normally in Uk so all my calls data and texts come off normal allowances? No extra charges?

Mickey by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

Problems with o2 insure and timely replacement of my device

Hello My new phone was returned after it was accidentally damaged. The service I have received from o2 insure has been very poor; I am yet to receive my replacement device. They are unable to tell me when it will become available and I am expected to...

AnnaG by Level 1: Joiner
  • 202 Views
  • 3 replies
  • 0 kudos