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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2978 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15896 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8091 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

apple watch failing to activate tariff

Hello, I've seen a number of threads here regarding difficulty to activate the tariff for an apple watch. I'm not sure what the accepted solution is and didn't want to just reply to an existing thread. I tried setting up the apple watch on Friday mor...

deeebee by Level 1: Joiner
  • 486 Views
  • 5 replies
  • 0 kudos

Dropping 4g

Hi so my 4g keeps dropping when im not connect to wifi it either comes up with 5g 4g or Hplus any one got any idea why this is happening thanks

Pipstop78 by Level 10: Inspirational
  • 283 Views
  • 3 replies
  • 0 kudos

Resolved! Ringer set up

How do I increase the number of rings on the phone before the answer phone kicks in

CLIVEK by Level 1: Joiner
  • 444 Views
  • 4 replies
  • 0 kudos

Resolved! Sim card Missing

Hi, My sim card seems to have disappeared, i left it in the hotel,went out for a walk. How do i get a replacement

Toks by Level 1: Joiner
  • 171 Views
  • 1 replies
  • 0 kudos

Resolved! Help

Hi, I open a new contract on 7 December 2020 I cancelled it at the same daybecause the O2 reception in my area was terrible.but three years later, I realised that O2 affected my credit score!they send me a few bills after I cancelled my contract whic...

Bakr by Level 1: Joiner
  • 208 Views
  • 1 replies
  • 0 kudos

Resolved! Please remove data bank locations as they dont exist

When i type my post code on your website it shows data bank locations near me. I put money on my bus pass today to go their, after 3 locations i gave up as they all said to me O2 put the wrong address as they dont have a data bank. Where is the neare...

Resolved! My phone isn't reading my sim card, but it works in other phones

As the title says, my phone suddenly stopped recognising my sim card. I tried it in another and it showed O2 network, no problem. Its just this phone! I've tried everything- blowing dust out, cleaning the sim card, restarting, updating ... I'm guessi...

Jolo91 by Level 1: Joiner
  • 232 Views
  • 2 replies
  • 0 kudos

Resolved! Why has my SIM arrived with a new number

I have changed to O2 from another provider on monthly payment.The SIM cards have now arrived but have their own number which is not the same as the number i need to use even though i provided the PAC and details at the contract stage.i cannot afford ...

SGilbert by Level 1: Joiner
  • 189 Views
  • 1 replies
  • 0 kudos