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Resolved! Transfer data to new phone. Shop says no

Hi, my Motorola is acting up and I need to buy a new phone. I have decided on the Motorola Edge 30 Neo but O2 don't sell that model. As a long time O2 user, I asked one O2 shop if I bought a new phone would they transfer the contents of the old phone...

Resolved! New sim not working

My new sim isn’t working? My old phone got stolen and this should of been activated yesterday

as anyone recived the sms to claim galaxy buds pro2

i have not received my voucher code for the free galaxy buds pro 2 and i been told to contact Samsung Samsung dont have that promotion so whats going on

Resolved! New/existing number

I recently added a new sim card to my account for my daughter and she kept her existing number from three. All is well until she sends me a text message. The message works fine but it comes through from the number that was associated with the new sim...

Resolved! Sim swap 5g

Hi. I have a new iPhone for my daughters b day next month, it takes a new 5g sim which has been sent with the phone.I am not going to set it up until I give her the phone but my question is how do I set this up?do I just put the new sim into new phon...

Resolved! out of bundle payments

how do i pay for out of bundle payments

Location Services

Location services stopped working on two phones once parental controls enabled by O2. Same issue as here:https://community.o2.co.uk/t5/Tech-Support/Location-services-not-working/td-p/1516256Works just fine on wi-fi. It's just on O2's network with par...

Resolved! Complaint

HelloHow can i log a complaint? I have poor network signal all the time, unlike what your maps say, that the network service is good indoors and outdoors where i live. It is not.

Error Code 26

I have a new Apple Watch Ultra 2 but cannot migrate my data plan from my old watch to new. I get the following message… “Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code ...

Capacity problems on mast local to my home

Over the last 6 weeks I've been experiencing a very poor signal (0-2 bars) from my home address. It is very much worse in the evenings and results in calls being dropped, complete inability for one party to hear the other or just hearing garbled nois...

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