O2 Proposition Bar on Sim Card

[Caro_x21]

Good afternoon!

My SIM card has been blocked since Tuesday 7th November. O2 cannot explain why there has been a ‘Proposition Bar’ put on my SIM card. I was using my phone in the UK where I live like normal and it just lost network and I never got it back. I have been on the phone to O2 on and off for 2 weeks in total over 10 hours! And no one can help me remove this bar or explain why it was put on.

My bills are all up to date, no network issues in my area and no roaming (I have not travelled). It’s so frustrating, I cannot begin to explain the inconvenience it has caused. Missed hospital appointments, medical practitioners trying to get in touch. I wanted to take out a new sim with another network but O2 said I cannot cancel and transfer my original number because of this bar.

if anyone can offer any technical support on how to resolve this please let me know. Or if I should start a new number and forget the old. - so frustrating 

[MI5]

@Caro_x21 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[pgn]

The Guide: O2 BARs might help when you are describing your issue to Customer Support, @Caro_x21 - all the Bar names in use are in a table in that article. Good luck!

[Oxonian]

@Caro_x21 

If you have contacted Customer Services for ten hours over the course of a fortnight and still do not have resolution, I suggest that you consider making a formal complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Please see "Resolver" in the first link. They have a reputation for facilitating satisfactory outcomes.