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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6354 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1230 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2720 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2465 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1830 Views
  • 6 replies
  • 0 kudos

Resolved! Wi fi calling

I have no network and have been trying to find wifi calling option on my Samsung snote 8 without any luck. Can someone help me?

Sham1 by Level 1: Joiner
  • 218 Views
  • 2 replies
  • 0 kudos

No network available

Hi, I need urgent help. I've been unable to get network access since 8am today. Tried restarting and taking out the sim but nothing works. Cant even call o2 with no network as it says no registered network. Please help

Sham1 by Level 1: Joiner
  • 155 Views
  • 2 replies
  • 0 kudos

Resolved! How do I add a phone to my account?

I have three phones under my account: mine, my husband’s and my daughter’s. I would like to add a new number and phone for my son but can’t work out how, without going to an 02 shop!

Nancy1 by Level 1: Joiner
  • 142 Views
  • 1 replies
  • 0 kudos

Resurrect Old Account

I have an old O2 account. I need to get a replacement SIM. However I can't get help online or in store as I can't clear security as I can't remember my memorable name. Also it was a Pay Up Front for Life account and I don't have the bank details I or...

crozzo by Level 1: Joiner
  • 313 Views
  • 5 replies
  • 0 kudos

New phone

Hi, I've just upgraded my mob but I can't make or receive calls. I'm on emergency call out to my disabled mother. How can I fix this as it is extremely important I can make/receive calls. Cheers

Nick14 by Level 1: Joiner
  • 252 Views
  • 3 replies
  • 0 kudos

Messages no arriving on Monaco phones

text messages sent to my english phone (and other UK phones) from my partner in Monaco do not arrive but mine sent to her Monaco phone do arrive. When enquiring why in Monaco, the answer comes back "Absent to Sender". Is this a UK block?

GH3 by Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot make or receive calls

Upgraded to iPhone 12 Pro swapped over to new phone and sim. All working. Following day cannot make or receive calls.

JulesH by Level 1: Joiner
  • 397 Views
  • 4 replies
  • 0 kudos

Resolved! Direct debit

Hello I would like my payment to be taking as direct debit other then me paying every month

Jola2222 by Level 1: Joiner
  • 126 Views
  • 1 replies
  • 0 kudos

Calls not working

I got my phone yesterday on contract set it up put my sim in but my calls and texts don’t work only my internet is working do I need to do something to activate my calls or something

Leeds14 by Level 1: Joiner
  • 239 Views
  • 2 replies
  • 0 kudos

Resolved! Network/Data Issue unresolved

Since January 2021 I noticed that the data signal became very very poor in my area (London SE17) to the extent that a speedtest cannot even complete producing network error messages. It takes numerous attempts to run the speedtest and if one does fin...

GOLDI3 by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos