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My o2 error and direct debit overcharge

My o2 now opens to Elizabeth Noonan instead of Eric Noonan Elizabeth is my wife she has her own My o2 account both accounts display the same information about her phone. Also my bank statement indicates that I have been charged £25. OO not the usual ...

Text messages

Texts not working. Can’t send a message to anyone, tried sim in different phone and tried messaging other numbers. Just comes back not delivered on both iPhone and Samsung.

Problem with transfer from virgin

I have been transferred from virgin. However, my data allowance is not correct. I upgraded with virgin in June. O 02 app it doesn't even show my number, I have a contract for my granddaughter and it only shows this one. Tried virgin but told I'm no l...

Resolved! Porting Old Number to O2 Sim

I've just left EE and taken out a pay monthly contract with O2 and just wanted to double check something before I do it. I supplied my EE phone number and PAC during the signing up process. I know when the sim card arrives I just pop it in and it act...

O2 changed my number

I switched to o2 last month from 3. PAC was successful and my keep number transferred the following day. Last Thursday I got a text saying number had been transferred!!! Hadn’t requested this and now fighting to get my keep number back. Fobbed off fo...

my sons phone is still not working after a

after a month of asking.

Logged in but when I try click my o2 to see the bills it kicks me out

I'm logged in after changing my password (seems I have to do this everytimei want access to o2) but when I'm eventually in and want to view my bill it kicks me out and wants my username and password again and when entered doesn't accept it

Cellular data won’t work when on a phone call

Hi, I don’t know if anyone else has had this problem and I struggled to find anything online. But whenever i’m on a phone call, cellular data will not work (wifi will though). As soon as the phone call is ended, data function returns to normal. Anyon...

Resolved! Topped up £10 and didn’t get dats

I topped up £10 credit and thought I received £10 big bundle for the month. I didn’t receive the data as it was a day before the renewal. I then had to top up £10 again to get the data. I would like a refund of £10 as I have had to pay twice.

Resolved! Where is 'Device details' on My O2?

Where do I find 'Device details' on My O2? I'm trying to enable WiFi calling and the instructions say to go to 'Device details' but I can't find it anywhere.

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