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New phone delivery

Hi there, I purchased a new phone on the 14th October and haven't received any emails regarding an update for delivery since then. Is there any way to track this? I have also tried to login on the app and it still says it isn't available to me yet, b...

Char1402_ by • Level 1: Joiner
  • 520 Views
  • 1 replies
  • 0 kudos

Resolved! Changing phone

HI, I have a sim only contract with O2, and am buying a new phone. AS my old phone is an old Samsung s3 mini, and my new one (Samsung) will be 5G enabled, will I need a new sim? Or can I simply just put my existing SIM into my new phone? Thank you

AnitaL by • Level 1: Joiner
  • 1417 Views
  • 4 replies
  • 0 kudos

W fi calling

How can I activate w fi calling on I phone tried in settings and didn’t work said get in touch with o2 just sent round in circles !

Help. I can’t upgrade

Hi. looking for advice have tried to upgrade my phone via o2 app. At log in it’s tells me I can upgrade but as soon as click on the link it tells me I can’t Have spent 72 hours trying to resolve via the chat function and have gone through the upgrade...

Yyynnn32 by • Level 1: Joiner
  • 1201 Views
  • 4 replies
  • 0 kudos

4g network slow

Hello, I’m struggling to get any network or have slow connection with my new phone when I full 4g network. Please help! Lucy

Resolved! I'm not receiving calls since porting (6 weeks and counting)

Hello, I hope someone can help because this is becoming a nightmare.I moved over to an O2 SIM about six weeks ago. I ported my number over and initially everything appeared good. After a few days I realised that I was only able to receive calls from ...

K_e_V by • Level 1: Joiner
  • 2419 Views
  • 9 replies
  • 0 kudos

Slow internet

Ever since I changed my sim package last month, my internet seems to have slowed right down. The only differences I can see is that my new package should have had a bigger data allowance than my old one. Everything else is the same, any ideas?

LJohns by • Level 1: Joiner
  • 828 Views
  • 2 replies
  • 0 kudos

Problem with SIM

Hi,I currebtly have a balance is £17.00 with 102339.7MB of data laft but I am unable to browse the internet, send messages via WhatsApp, Signal, texts. I can only make phone calls. Also my phone is 5G and can not even get 3G/4G or 5G anymore.Thanks

gpopp by • Level 1: Joiner
  • 632 Views
  • 2 replies
  • 0 kudos
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