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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2876 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5034 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15747 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Resolved! Free Internet

I need Internet access but I'm not able to pay 

Resolved! Visual voicemail

Since changing my tariff with O2 my visual voicemail on my iPhone 13 has stopped working I’ve tried resetting I’ve tried Apple Support but nothing is fixing the problem I’ve made several call to O2 but have got nowhere

04 by Level 1: Joiner
  • 903 Views
  • 4 replies
  • 0 kudos

Radio Stations on Apple Watch

I have taken out an airtime plan for my Apple watch as I would like the opportunity to listen to the radio on my walks without having to take my iPhone with me. I set it up yesterday and it was all up and running pretty quick. I was able to make and ...

djb2 by Level 1: Joiner
  • 932 Views
  • 7 replies
  • 0 kudos

Resolved! no signal

Network coverage says local mast may not be working properly. However a very short distance away (50 yards)the signal is OK.I have been with O2 for ever and have a modern phone (i phone 13).The signal was good until 3 days ago then just disappeared.H...

FP44 by Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Signal

Can’t get signal upstairs in house

CathPin by Level 1: Joiner
  • 205 Views
  • 1 replies
  • 0 kudos

Resolved! Call barring password

Hello,I am unable to change the call barring status & password. I tried using 0000 or 1234 both don't work. & I really don't want to restart factory settings.

Vatof by Level 1: Joiner
  • 823 Views
  • 1 replies
  • 0 kudos

Resolved! Huawei P30

On occasion having difficulty hearing callers on my mobile, when I answer the call it sounds as though I am plunging my phone in water and I cant hear callers and they cannot hear me. I have tried re-starting the phone and sometimes this helps but it...

JJ63 by Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos

Resolved! Moved back to O2, number has moved to old sim?

Hi all, Put simply, I moved from O2 to another network a few years back and I've now moved back to O2 and I've had an issue with the number switching.I'll try to simplify this:During my first stint on O2 I had sim card #1During my stint with the othe...

Calico by Level 1: Joiner
  • 235 Views
  • 1 replies
  • 0 kudos

Resolved! Safesearch

Hello.my Safesearch on Google is locked on, and it appears that this is controlled by my service provider O2.can someone guide me through switching it off please cheers

Bob45 by Level 1: Joiner
  • 557 Views
  • 1 replies
  • 0 kudos